Solutions engineer Work, Jobs in Buxton, Dby (with Salaries)

Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Civil Engineer
BWB Consulting —Manchester
- Hybrid work
- AutoCAD
- Civil engineering
- Microsoft Office
Heating & Plumbing Engineer (IMS)
IMS —Dronfield
- £22,000 - £28,000 a year
- Plumbing
- Annual leave
- Sick pay
Quick apply
Civil Engineer - Water
BWB Consulting —Manchester
- Hybrid work
- AutoCAD
Lift Service Engineer
WeMaintain —Manchester
- £42,000 - £45,000 a year
- Maintenance
- Communication skills
Quick apply
Principal Bridge Engineer
BWB Consulting —Manchester
- Hybrid work
Modern Workplace Solutions Engineer
LIMA Networks LTD —Salford
- £65,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
Quick apply
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Operational Technology Technician - Holford
Uniper —Middlewich
- £53,000 - £65,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
2d
Mechanical Engineer
HKO Autos Ltd —Macclesfield
- From £35,000 a year
- Full-time
- Power tools
- In-person
- Hand tools
- Free parking
Quick apply
NOC Engineer
NEP Connect —Manchester
- Full-time
- Engineering
- Communication skills
- Negotiation
Quick apply
8d
Java Software Release Engineer
Barclays —Knutsford
- Java
- Continuous improvement
Cheminformatics Data Scientist
Lubrizol —Hazelwood
- Full-time
- Azure
- Doctoral degree
- Machine learning
Technical Document Engineer
Nenplas Limited —Ashbourne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Word processing
- ERP systems
- Free parking
- Employee discount
Quick apply
2d
Field Service Engineer
Hologic —Sheffield
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Data Engineer - AWS
Coventry Building Society —Manchester
- £41,430 - £55,470 a year
- Full-time
- SQL
- AWS
- Agile
Site Service Engineer (Manchester Airport)
Leidos —Manchester Airport
- £34,800 - £43,500 a year
- Weekend availability
- Customer service
- Military
- Driving
6d
Graduate Software Engineer
BAE Systems —Manchester
- £34,000 a year
- Java
- JavaScript
Mainframe Service Engineer
Barclays —Knutsford
8h
Software Solutions Engineer
Thales —Cheadle
- Full-time
- DevOps
- Travel
- Software development
- Annual leave
- Employee discount

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Service Desk Manager

Humnize
Manchester

Apply Now

Job details

Full-time
£35,000 - £40,000 a year

Qualifications

Driving Licence
Virtualisation
IT support
Organisational skills
IT
Communication skills
Help desk

Full job description

Our client is expanding…!

An exciting opportunity has arisen for a Service Desk Manager to join our team.

Please note: this is an office-based role. Being present on site is essential to becoming part of the team, building relationships, and leading effectively.

Founded in 2000, our client has always had a single purpose in mind: helping people get the most out of their technology!

It’s not just about fixing broken systems, though of course that plays a part, they believe IT should be a business enabler, not a cost burden, and they work hard to deliver real value beyond business continuity.

Their highly skilled team shares the belief that clients’ IT is their business, and should be treated as such. The service and support provided reflects this ethos. Their client base spans sectors from retail and entertainment to manufacturing; the key element is that the trust placed in our client as their local friendly experts.

They provide a full range of services including:

Supporting desktops and servers
Cloud systems
Email systems
Virtualisation
Backup and disaster recovery
Anti-virus
Networking and more..

They're constantly expanding services and want every team member to be part of that journey. That means supporting employees and encouraging them to learn new skills.

This opportunity will involve leading, developing and managing the service desk team to deliver excellent IT support across the customer base. You’ll oversee team performance, provide guidance on escalations and take responsibility for service standards. You’ll also ensure service performance is tracked, reporting on SLAs and KPIs to senior leadership and driving continuous improvement across the desk.

As Service Desk Manager your duties and responsibilities will include:

Leading, supporting, and motivating the service desk team to deliver excellent client service.
Providing guidance on escalated issues and managing client concerns effectively.
Overseeing the allocation, monitoring and closure of support tickets.
Ensuring SLAs and KPIs are met and reporting performance to senior leadership.
Analysing service desk data to identify trends and drive improvement.
Building strong relationships with clients and ensuring customer satisfaction.
Encouraging training, development, and certification within the team.
Maintaining a positive team culture that balances performance, collaboration, and growth.
Supporting the wider business in developing and expanding service offerings.

The ideal candidate will have the following key skills and preferred experience:

Essential Skills:

Previous experience managing or leading a service desk or IT support team.
Familiarity with common IT environments including Windows desktops and servers, Microsoft 365, cloud platforms, networking, security, and backup solutions (awareness rather than hands-on expertise).
Excellent communication skills, both verbal and written.
Ability to manage client escalations professionally and calmly.
Experience monitoring and reporting on SLAs and KPIs.
Strong organisational skills with attention to detail.
Able to balance leadership responsibilities with occasional hands-on support.
Problem-solving mindset with a focus on outcomes.
Full UK driving licence and access to a car.
Willingness to work full-time in the office.

Ideal Skills:

Experience using helpdesk applications and reporting tools.
Knowledge of IT support processes and escalation management.
Exposure to a wide range of client sectors and IT environments.
Background in driving service improvements and implementing best practice.

You will be supported by senior engineers and work closely with senior leadership to ensure our clients receive the best possible service. We encourage continuous learning and skills development, and we want our managers to grow alongside the team they lead.

If you are motivated to lead, improve, and shape IT support services, we’d love to hear from you.

Apply Now

Refine Your Search

solutions engineer jobs in buxton, dby

Service Desk Manager

Civil Engineer

Heating & Plumbing Engineer (IMS)

Civil Engineer - Water

Lift Service Engineer

Principal Bridge Engineer

Modern Workplace Solutions Engineer

1st Line NOC Engineer

Operational Technology Technician - Holford

Mechanical Engineer

NOC Engineer

Java Software Release Engineer

Cheminformatics Data Scientist

Technical Document Engineer

Field Service Engineer

Data Engineer - AWS

Site Service Engineer (Manchester Airport)

Graduate Software Engineer

Mainframe Service Engineer

Software Solutions Engineer

I want to receive the latest job alerts for solutions engineer in buxton, dby

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Our client is expanding…!

An exciting opportunity has arisen for a Service Desk Manager to join our team.

They're constantly expanding services and want every team member to be part of that journey. That means supporting employees and encouraging them to learn new skills.

As Service Desk Manager your duties and responsibilities will include:

The ideal candidate will have the following key skills and preferred experience:

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