Systems & applications administrators & Work, Jobs in Buxton, Dby (with Salaries)

Digital Customer Experience Administrator
Metro Rod —Macclesfield
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Business Administrator
Care UK —Macclesfield
- Microsoft Office
- Employee discount
Business Administrator - Building Maintenance
Norse Group LTD —Buxton
- £28,909.47 a year
- Full-time
- Microsoft Office
- Annual leave
- Employee discount
5d
Bank Medical Records Administrator
Spire Healthcare —Macclesfield
- £12.76 an hour
- Weekend availability
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
10d
Data Administrator
Change Grow Live —Sheffield
- £26,296.03 a year
- Administrative experience
- IT
- Employee discount
Administrator – Occupational Health
Derbyshire Fire & Rescue —Alfreton
- £28,142 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Part Time Administration Assistant
Emerald Power Ltd —Middlewich
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Flexible schedule
Quick apply
6d
Administrative Support Officer
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £28,392 - £31,157 a year
- Part-time
- Administrative experience
- Travel
10d
Patient Services Receptionist / Administrator
Marple Cottage Surgery & Guywood Practice —Stockport
- £13.03 - £13.61 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
6d
Property Administrator & Receptionist
Litton Properties Ltd —Bakewell
- From £24,785 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Bank Administrator
Spire Healthcare —Macclesfield
- £12.76 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Project Administrator
Broad Oak Properties —Cheadle
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Administrator - Membership and Delegate
Moore Engage —Macclesfield
- £26,200 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
14d
NetSuite System Administrator
Metro Rod —Macclesfield
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
Teaching, Learning and Student Experience Administrator (Assessment & Progression)
The University of Manchester —Manchester
- £28,031 - £31,236 a year
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
4d
Quality and Learner Data Administrator
Landmarks College —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Travel
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
6d
Sales Administrator / Customer Services
Gradus Limited —Macclesfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Personal Account Administrator
Alexander Mann Solutions (AMS) —Manchester
- Full-time
- Hybrid work
- Financial services
- Communication skills
2d
Head of Production
Buxton Opera House —Buxton
- From £46,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Operations Administrator
BUILDHOLLYWOOD —Manchester
- £34,000 - £38,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d

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Digital Customer Experience Administrator

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Full-time
Up to £28,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Continuous improvement
IT
Communication skills

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £28,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

SK10 2XF

£ to £28,000 per year plus benefits

Permanent - Full-time

Posted 25 days ago

Closing date: 28/06/2026

Job reference: GR1583676MacDCEA

Quick Apply

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

£ to £28,000 per year plus benefits

Apply Now

Refine Your Search

systems & applications administrators & jobs in buxton, dby

Digital Customer Experience Administrator

Business Administrator

Business Administrator - Building Maintenance

Bank Medical Records Administrator

Data Administrator

Administrator – Occupational Health

Part Time Administration Assistant

Administrative Support Officer

Patient Services Receptionist / Administrator

Property Administrator & Receptionist

Bank Administrator

Project Administrator

Administrator - Membership and Delegate

NetSuite System Administrator

Teaching, Learning and Student Experience Administrator (Assessment & Progression)

Quality and Learner Data Administrator

Sales Administrator / Customer Services

Personal Account Administrator

Head of Production

Operations Administrator

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