Quality specialist Work, Jobs in Caddington, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
13d
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
Service Assurance Specialist – Airport Operations
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
2h
LBC05042 Family Support Worker - Family Help South Pod 2
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- English
- Travel
- Relocation assistance
- Annual leave
4d
Service Coordinator
Mary Seacole Housing —Luton
- £31,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Support Worker
Superior Healthcare —Luton
- £14.30 - £17.60 an hour
- Night shift
- Driving
- Rehabilitation centre
- Paid training
- Annual leave
Volunteer Coordinator
Luton Borough Council —Luton
- £36,363 - £39,152 a year
- Weekend availability
- Remote
- Communication skills
- Relocation assistance
- Annual leave
6d
HR Advisor
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £32,073 - £39,043 a year
- Part-time
- Management
- Human resources
3d
VacancyTitle: Join The Team
Keech Hospice —Luton
- Full-time
- Hospice
Support Worker
UK Addiction Treatment Centres —Luton
- £12.71 an hour
- Full-time
- Care plans
- Negotiation
- Employee discount
Quick apply
Join The Team
Keech Hospice —Luton
- Full-time
- Hospice
Drainage Engineer - Monday to Friday - No Call Outs
Total Drain Care Limited —St Albans
- From £39,000 a year
- Full-time
- Maintenance
- Plumbing
- Driving
Quick apply
5d
Communications Executive
Splendid Hospitality Group —Watford
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Employee assistance programme
- Employee discount
Operational Quality Improvement Specialist
JD.COM INTERNATIONAL UK LTD —Milton Keynes
Quick apply
Associate Lecturer - Functional Skills / Community
The Bedford College Group —Dunstable
- £24 an hour
- Part-time
- English
- Organisational skills
- Classroom experience
12d
Learning and Development Specialist
OAG Aviation Worldwide —Luton
- Remote
- Sales
- Negotiation
Quick apply
3d
Operations Director
Spire Healthcare —Harpenden
- Full-time
- Free parking
- Annual leave
3d
Link-Building Outreach Specialist (£27K - £33K DOE)
Receptional Ltd —Bedford
- £27,000 - £33,000 a year
- Hybrid work
- Presentation skills
- Organisational skills
- Marketing
- Flexible schedule
- Referral programme
7d
Digital Marketing Executive
FIXRA —Hemel Hempstead
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Marketing
- Free parking
- Flexitime
Quick apply
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount

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quality specialist jobs near caddington, bdf

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

quality specialist jobs in caddington, bdf

Customer Support Specialist (Application Support)

Customer Support Specialist

Service Assurance Specialist – Airport Operations

LBC05042 Family Support Worker - Family Help South Pod 2

Service Coordinator

Support Worker

Volunteer Coordinator

HR Advisor

VacancyTitle: Join The Team

Support Worker

Join The Team

Drainage Engineer - Monday to Friday - No Call Outs

Communications Executive

Operational Quality Improvement Specialist

Associate Lecturer - Functional Skills / Community

Learning and Development Specialist

Operations Director

Link-Building Outreach Specialist (£27K - £33K DOE)

Digital Marketing Executive

People Operations Partner

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