service engineer Work, Jobs in cadnam, ham (with Salaries)

CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
Estates Operative (Fareham or Romsey based)
The Gateway Trust —Romsey
- £37,710.40 - £50,000.00 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
Trainee Multifunctional Printer Field Service Engineer
Allied Office Machines Ltd —Romsey
- From £28,000 a year
- Overtime
- Customer service
- Driving
- Travel
- Free parking
Quick apply
Service Engineer (Coffee Machines)
Field Service Solutions —Portsmouth
- £34,000 - £40,000 a year
- Overtime
- Up to 50% travel
- Customer service
- Maintenance
- Life insurance
Quick apply
9d
Apprentice Heating Engineer
Cinergi Ltd. —Romsey
- From £16,640 a year
- Full-time
- Microsoft Office
- Plumbing
- IT
- Free parking
- Annual leave
Quick apply
10d
Design and Application Engineer
Epta —Ringwood
- £51,000 - £54,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Health & wellbeing programme
- Gym membership
Quick apply
5d
Field Service Engineer (IP / Networking)
Domo Tactical Communications —Whiteley
- Travel
- Computer networking
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer
Amazon UK Services Ltd. —Bournemouth
- Full-time
- English
- Mechanical knowledge
Mobile Multi-Skilled Engineer
Equans —Winchester
- £41,000 - £43,000 a year
- Full-time
- Maintenance
- Plumbing
Wheelchair Repair Engineer/Assistant FSE Driver
Dorset HealthCare University NHS Foundation Trust —Ringwood
- £25,760 - £27,476 a year
- Weekend availability
- IT
4d
Field Service Engineer - Portsmouth / Southampton
Bandai Namco Amusement Europe Ltd —Southampton
- Weekend availability
- Annual leave
Quick apply
Apprentice UPS Field Service Engineer
Vertiv —Southampton
- Maintenance
- English
- Driving
Workshop Assistant – Based in Totton
Ice Cool Servicing —Totton
- £24,500 a year
- Full-time
- Driving
- IT
- Flexible schedule
10d
Gas Engineer
Places for People —Eastleigh
- £46,738.65 a year
- Overtime
- Driving
- Time management
- Annual leave
- Employee discount
Marine Engineer - Southampton
Svitzer —Southampton
- From £54,605.71 a year
- Full-time
- Maintenance
- Employee assistance programme
8d
Modern Desktop Product Engineer
kingfisher —Southampton
- Full-time
- Hybrid work
- Azure
- Travel
- Scripting
Electron Beam Engineer
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- University
- Communication skills
- School
Chief Engineer - Southampton
Svitzer —Southampton
- £68,440.88 a year
- Full-time
- Maintenance
- Employee assistance programme
8d

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CSS Service Desk Engineer

Roke Manor Research Limited -
Romsey

Apply Now

Job details

Qualifications

CSS
Business

Full job description

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Job Description

Posted Thursday, 12 March 2026, 20:00

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

About Roke

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke’s strategy.

The Opportunity

The Service Desk Engineer plays a key role in coordinating and delivering high‑quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.

Key Responsibilities

The primary point of contact: managing incoming queries via phone/email/Portal, troubleshooting hardware/software, responding to Service requests, and escalating complex issues. Liaising with customers to build relationships.

Incident, Problem & Request Management: Logging, capturing data related to the issue, diagnosing, and resolving technical issues (incidents) and fulfilling user requests (e.g., software installs). Ensure all issues / requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Providing users with guidance on operations, and supporting them with Known Error workarounds. Take ownership of customer requests, issues, and get-well plans, following them through to resolution, and supporting post incident reviews. Follow up actions in a timely manner and provide regular customer updates to meet promises made.

Responsible for all L1/L2 support issues, offering a depth of knowledge to customers on Electromagnetic Warfare (EW) products at point of contact.

Monitoring & Escalation: Track system performance and elevate critical, unresolved issues to specialized teams. Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution.

Communication: Act as the bridge between users and IT specialists, keeping users informed on ticket status. Collaborate with internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer needs and expectations.

Documentation: Creating and maintaining knowledge base articles to improve customer self-service and troubleshooting efficiency.

Trend Analysis & Continuous improvement: Analysing data to enhance IT services and reduce downtime. Continuously improving Service Support and Service Delivery processes to meet business needs.

Reporting: Provide statistics and service reports for internal and customer facing service reviews.

Change Management: Establish and then manage the customer facing Change Management processes, linking into asset and configuration management as well as TechPubs.

Release & Deployment Management: Provide customers with details of new s/w releases and patches, providing them with access to the releases, maintaining the release register, and adhering to the relevant export contracts required.

Promote the Roke brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs.

Always fully complying with Roke’s published policies and procedures.

Undertake such other reasonable duties (such as training needs analysis), commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business.

Education and Qualifications

Degree or HND/HNC qualified in a relevant field
Served in the 14 Signal Regiment.

Knowledge, Skills & Experience

Electronic Warfare experience within the MoD (14 Signal Regiment)
Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
Awareness of ITIL (v3 or v4).

Where will you be based?

Your work will typically be working from Romsey.

Why You Should Join Us

We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment.

Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques, which interest them.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and support a diverse work-force and those with additional needs.

Security Information

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years.

The Next Step

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

Take a look around the company https://www.roke.co.uk/

Job Details

Pay Type

Salary

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Apply Now

Refine Your Search

service engineer jobs in cadnam, ham

CSS Service Desk Engineer

Estates Operative (Fareham or Romsey based)

CSS Service Desk Engineer

Trainee Multifunctional Printer Field Service Engineer

Service Engineer (Coffee Machines)

Apprentice Heating Engineer

Design and Application Engineer

Field Service Engineer (IP / Networking)

1st Line Support Engineer

Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer

Mobile Multi-Skilled Engineer

Wheelchair Repair Engineer/Assistant FSE Driver

Field Service Engineer - Portsmouth / Southampton

Apprentice UPS Field Service Engineer

Workshop Assistant – Based in Totton

Gas Engineer

Marine Engineer - Southampton

Modern Desktop Product Engineer

Electron Beam Engineer

Chief Engineer - Southampton

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