Housing support officer full time Work, Jobs in Caerleon, Nwp (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Probation Service Officer - Gwent (Newport Wales)
HM Prison & Probation Service —Newport
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Housing Support Officer Full Time
Cardiff YMCA Housing Association —Cardiff
- From £28,216.50 a year
- Full-time
- First Aid Certification
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
14d
Healthy Homes Coordinator
Hedyn —Malpas
- £30,064.67 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
6d
Probation Services Officer - Bristol (South West)
HM Prison & Probation Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Scheme Support Officer
Pobl Group —Newport
- £25,877.80 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Housing Officer
Brighter Places —Bristol
- £36,954 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Work from home
Quick apply
14d
Private Housing Compliance Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Databases
- Annual leave
- Flexitime
Lettings Adviser
LiveWest —Weston-super-Mare
- £31,900 - £33,000 a year
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
8d
Probation Service Officer - Gwent (Caerphilly Wales)
HM Prison & Probation Service —Caerphilly
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Temporary Accommodation Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Travel
- Annual leave
- Flexitime
4d
Income Officer
Bromford —South Gloucestershire
- £34,035.77 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
6d
Supported Housing Officer
1625 Independent People —Bristol
- £31,537 - £33,143 a year
- Full-time
- Annual leave
5d
Accommodation Officer
BRC Jobs —Bristol
- £28,000 a year
- Full-time
- Travel
- Communication skills
- Time management
- Annual leave
- Referral programme
Quick apply
3d
Housing Solutions Officer
Civic Recruitment Limited —Pontypridd
- £22.52 an hour
- Full-time
- Communication skills
- Negotiation
Quick apply
3d
Casual Community Meals Delivery Officer
North Somerset Council —North Somerset
- £13.05 - £14.63 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Annual leave
Bristol One City Delivery Lead (Maternity Cover)
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
4d
Safeguarding Adults Officer
North Somerset Council —Weston-super-Mare
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Annual leave
22h
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
14d
Technical Officer x4
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Annual leave
- Flexitime

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

housing support officer full time jobs in caerleon, nwp

Complaints Officer

Probation Service Officer - Gwent (Newport Wales)

Housing Support Officer Full Time

Healthy Homes Coordinator

Probation Services Officer - Bristol (South West)

Scheme Support Officer

Housing Officer

Private Housing Compliance Officer

Lettings Adviser

Probation Service Officer - Gwent (Caerphilly Wales)

Temporary Accommodation Officer

Income Officer

Supported Housing Officer

Accommodation Officer

Housing Solutions Officer

Casual Community Meals Delivery Officer

Bristol One City Delivery Lead (Maternity Cover)

Safeguarding Adults Officer

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Technical Officer x4

I want to receive the latest job alerts for housing support officer full time in caerleon, nwp

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