Client services specialist Work, Jobs in Caerphilly, Cay (with Salaries)

Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Assistant, Global Strategic Insights Center
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Specialist (Telephone Box Office - Saturday Position)
TicketSource —Penarth
- £12.79 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Sick pay
Quick apply
1d
Audit Manager
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
4d
Visual Communications Specialist
Arup —Cardiff
- IT
4d
Commercial Development Executive
Howden Group Holdings —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Content Writer
Ascot Group —Worle
- From £26,000 a year
- Full-time
- In-person
- AI
- Time management
- Free parking
- Sick pay
Quick apply
Administrator
The Watches of Switzerland Group —Cardiff
- Part-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
Senior Assistant, Global Strategic Insights Center
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Consultant
The Watches of Switzerland Group —Cardiff
- Sales
- Employee assistance programme
Technical Support Specialist
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Events Executive - Wedding Specialist
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Communication skills
- Resort
Internal Technical Sales – HVAC/BMS Distribution, Cardiff
Olra Recruitment Solutions —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- AWS
- Profit sharing
Quick apply
1d
Specialist Property Finance Advisor
Pure Property Finance —Cardiff
- £50,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Customer service
- Basic maths
- Computer skills
- Work from home
- Flexible schedule
Quick apply
Executive Assistant, Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Scheduler
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
7d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Structures Inspector
Edwards Diving Services —Treforest
- £26,500 - £37,000 a year
- Overtime
- Microsoft Word
- AutoCAD
- Civil engineering
Quick apply
9d
Sales Executive
WeBuyAnyCar —Cardiff
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply

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Onboarding Specialist

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent
Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.
Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?
Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

client services specialist jobs in caerphilly, cay

Onboarding Specialist

Travel Sales Consultant

Assistant, Global Strategic Insights Center

Customer Success Specialist (Telephone Box Office - Saturday Position)

Audit Manager

Visual Communications Specialist

Commercial Development Executive

Content Writer

Administrator

Senior Assistant, Global Strategic Insights Center

Sales Consultant

Technical Support Specialist

Events Executive - Wedding Specialist

Internal Technical Sales – HVAC/BMS Distribution, Cardiff

Specialist Property Finance Advisor

Executive Assistant, Leadership Support Centre, Central Business Services

Scheduler

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Structures Inspector

Sales Executive

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