customer service representative Work, Jobs in caerphilly, cay (with Salaries)

Customer Service Agent I
Ecolab Inc. —Caerphilly
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
1d
Customer Service Assistant
CAR PLUS MOTORS UK LTD —Newport
- £12.21 - £15.00 an hour
- Sales
- Driving
- In-person
Quick apply
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,733 a year
- Full-time
- Customer service
- Travel
- Data entry
- Annual leave
- Employee discount
9d
Contact Centre Agent / Customer Service Advisor
Hays —Cardiff
- £12.71 - £13.00 an hour
- Temporary
- Hybrid work
3d
Sales/Customer Service Representative
Family First Professionals —Cardiff
- From £12.71 an hour
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Customer Accounts Representative
Admiral —Cardiff
- Organisational skills
- Banking
- Annual leave
2d
One Stop - Customer Service Assistant
One Stop —Cardiff
- £11.74 an hour
- Part-time
6d
Customer Service Advisor
Learning Curve Group —Cardiff
- £25,178.40 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
2d
Customer Service Assistant, Go.Compare - 6 Month FTC
Future Publishing —Cardiff
- £26,500 a year
- Hybrid work
- Hospitality
- Customer service
- IT
- Flexible schedule
- Referral programme
Quick apply
14d
Membership Consultant
The Celtic Collection —Newport
- Part-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Visa Documentation Agent
TLScontact UK —Cardiff
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
Customer Care Coordinator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
3d
Customer Service Representative
Copart —Bristol
- £29,436 a year
- Customer service
- Communication skills
- Employee discount
- Life insurance
Quick apply
8d
School Customer Service Assistant
Chartwells —Newport
- £12.71 an hour
- Part-time
- School
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
14d
Customer Service Assistant (maternity cover)
SHELL Tonypandy —Tonypandy
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Customer Services Representative - Maternity Cover
Atradius —Cardiff
- Temporary
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee assistance programme
3d

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Customer Service Agent I

Ecolab Inc. -
Caerphilly

Apply Now

Job details

Part-time

Benefits

Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Customer service
Microsoft Office
Communication skills

Full job description

We are seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely information. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle challenging situations with professionalism and empathy.

As a Customer Service Agent for Ecolab we will provide you with the tools and experience to be an expert for those closest to us; our associates, and our customers. You will have excellent attention to detail and be able to multitask in order to ensure data is captured whilst building and retaining relationships. Here at Ecolab we thrive on fast paced and driven environments, this allows us to fully exert ourselves in collaborative, energised and dynamic teams that enable us to learn, innovate and develop ourselves.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via various channels.
Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.
Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.
Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.
Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.

What's in it for you

Enjoy non-traditional work hours that fit the schedule you need.
Part time 20-25 hrs/per week.
Remote if working hours are weekends and/or evenings. Hybrid if they are working hours.
During training the schedule will be from 8-16h.
Investment in your training, development, and qualifications.
25 days holiday plus 8 days Bank Holiday.
4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase.
Pension and 4 x annual salary Life Assurance benefits.
Opportunity to purchase company shares.
A long-term career within a business that recognises the talent to progress, inclusive of global opportunities.
Be recognized for meeting goals, and secure opportunities for advancement.
Sharpen your professional business acumen.
Work for a stable, growing, global Fortune 500 company.
Comprehensive benefits package starting day 1 of employment.

Minimum Qualifications:

High school qualifications or equivalent.
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook.
Experience using Customer Service software.
No immigration sponsorship available for this position.

Preferred Qualifications:

Ability to accurately type a minimum of 25 words per minimum.
Ability to interact professionally with others and work independently in a fast-paced environment.
Prior experience utilizing a multi-line telephone system.
Strong problem solving and interpersonal skills.
Excellent verbal and written communication skills.
Highly dependable team player.
Ability to prioritize workload and complete responsibilities on time.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

#li-eu

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Apply Now

Refine Your Search

customer service representative jobs in caerphilly, cay

Customer Service Agent I

Customer Service Advisor

Customer Service Advisor - Part-time

Customer Service Advisor

Customer Service Assistant

Customer Service & Sales Advisor

Contact Centre Agent / Customer Service Advisor

Sales/Customer Service Representative

Customer Accounts Representative

One Stop - Customer Service Assistant

Customer Service Advisor

Customer Service Assistant, Go.Compare - 6 Month FTC

Membership Consultant

Visa Documentation Agent

Customer Care Coordinator

Customer Service Representative

School Customer Service Assistant

Customer Care & Planning Coordinator – Maternity Cover FTC

Customer Service Assistant (maternity cover)

Customer Services Representative - Maternity Cover

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