Delivery manager Work, Jobs in Caerphilly, Cay (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
10d
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Link Financial Outsourcing —Caerphilly
- £29,500 a year
- Full-time
- Customer service
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Project Delivery Team Manager
Enable Promotional Marketing —Weston-super-Mare
- £32,000 - £38,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Free parking
Quick apply
6d
Client Onboarding & New Business Team Leader
Howells Legal Limited —Cardiff
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Referral programme
Quick apply
12d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
11d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Assistant Manager
Wickes —Newport
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
MAT Cover Assistant Manager - Character.com Cwmbran
Character.com —Cwmbran
- £25,000 a year
- Customer service
- Microsoft Office
- Continuous improvement
- Store discount
- Employee discount
Quick apply
4d
Market Street Manager - Bargoed
Morrisons —Bargoed
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
3d
Store Manager
Toolstation —Llanishen
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
6d
Store Manager - Character.com
Character.com —Bridgend
- From £25,750 a year
- 8 hour shift
- Management
- Analysis skills
- Team management
- Store discount
- Employee discount
Quick apply
7d
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
3d
Customer Team Leader
Co-op —Gelligaer
- £14.48 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
13d
Sales Director
Willis Lease Finance Corporation —Bridgend
- Travel
Store Manager – Cruise Retail
Harding+ —Avonmouth
- £50,000 a year
- Full-time
- Sales
- Leadership
Quick apply
Sales Operations Manager
Tiny Rebel —Rogerstone
- From £35,000 a year
- CRM software
- Sales
- Communication skills
Quick apply
5d

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Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

10 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

delivery manager jobs in caerphilly, cay

Service Delivery Manager

Customer Service Manager - Caerphilly

Agile Delivery Manager

Team Leader

Project Delivery Team Manager

Client Onboarding & New Business Team Leader

Operations Delivery Manager

Client Services Manager

Assistant Manager

MAT Cover Assistant Manager - Character.com Cwmbran

Market Street Manager - Bargoed

Principal Delivery Manager

Store Manager

Store Manager - Character.com

Store Manager

Customer Team Leader

Senior Project Manager – Technical Delivery (SRS)

Sales Director

Store Manager – Cruise Retail

Sales Operations Manager

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