Retail customer service representative Work, Jobs in Caerphilly, Cay (with Salaries)

Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
2d
Customer Service Assistant, Go.Compare - 6 Month FTC
Future Publishing —Cardiff
- £26,500 a year
- Hybrid work
- Hospitality
- Customer service
- IT
- Flexible schedule
- Referral programme
Quick apply
Customer Service Representative
Hertz —Cardiff
- Full-time
- Sales
- Customer service
- English
1d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- £26,265 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
3d
Customer Service Assistant
Southern Coop —Bristol
- £12.21 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Customer Service Assistant (maternity cover)
SHELL Tonypandy —Tonypandy
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Senior Customer Service Advisor (Vulnerable Customer Specialist)
BUUK Infrastructure —Cardiff
- From £28,896 a year
- Hybrid work
- Microsoft Office
- Communication skills
1d
Customer Service Advisor
Castelan —North Somerset
- £25,610 - £26,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
MRO Customer Support Administrator
Safran —Cwmbran
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme

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Customer Service Assistant, Go.Compare - 6 Month FTC
Future Publishing —Cardiff
Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
£26,500 a year
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Customer Service Assistant
Cardiff Students Union —Cardiff
Cardiff Students’ Union are seeking an enthusiastic individual to oversee the operations of the Welcome centre front desk and support building activity with a…
From £26,306 a year
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2d

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Customer Service Advisor

Link Financial -
Caerphilly

Apply Now

Job details

Permanent | Full-time
£26,000 - £28,500 a year
2 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Customer service
GCSE
English
Administrative experience
Numeracy
Data entry
Communication skills

Full job description

Location | Caerphilly CF83 3GQ

Company Overview

We are a financial services provider working with many of the UK high street banks, credit card providers, retail, and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry because we have the best people working for us!

Job Role

As a Customer Service Advisor, you will be given the tools and training to provide exceptional service to all customers, ensuring you establish the customers financial and personal circumstances to allow you to provide sustainable repayment strategies based on the customer’s needs, whilst ensuring that we achieve a fair outcome for the customer.

We are looking for passionate, committed, and dedicated people to join our team and want to be part of helping our business thrive by giving the best service to our customers and clients.

This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career and reward you for your hard work.

In this role you will be supporting customers with the management and repayment of their outstanding balances.

In this role you will be supporting customers with the day to day management of their loans.
You will be part of our dedicated team talking with our customers on the phone.
You will be dealing with customer queries, taking payments, and supporting customers who may find themselves in financial difficulties.
You will provide the best service to all the customers that you speak with – ensuring they are treated fairly, they are listened to, and every effort is made to reach the right solution for their circumstances.
Accurately update our systems following each customer interaction using the systems in place.

Experience

We welcome applicants with customer service experience from industries such as Contact Centre, Retail or Hospitality backgrounds but we do not insist on prior experience as we give you adequate training when you join as well as ongoing training to help you in your role and to progress your career with us. We just ask that you have a passion for great customer service and have a passion to do a great job!

We would be looking for the following skills/qualifications:

Educated to GCSE level (or equivalent) grade C or above in Maths and English (desirable)
Customer service experience (desirable)
Experience in telephony, data entry and administrative management of customers (desirable)
Good verbal and written communication skills to speak positively and clearly with customers and colleagues
We use a few computer systems so being able to use multiple computer systems is key.
Good numeracy skills to identify, set up, calculate the best payment plan for customers where relevant
Experience in following procedures or policies
Problem-solving skills to provide the best solution for the customer and the business

Role Package

Hours of Work: Full time permanent contract working are 37.5 hours per week paid monthly.

The business hours are 08:00am-6:00pm Monday – Thursday. Friday 09:00am-5:00pm and you would only be asked to work 1 in 4 Saturdays 09:00-12:30pm. When you work a Saturday, you will have the following Friday off.

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

Salary: £26,000.00 to £28,500.00 per annum (depending on experience)
25 days holiday + bank holidays + a Birthday Day off! (pro-rata for part-time)
Discretionary annual performance bonus scheme
Purchase additional holiday scheme of up to 5 days
Pension Scheme – 8% total pension contributions
Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
Life assurance (4 x annual salary)
Season Ticket Travel Loans
Enhanced Maternity and adoption pay
Voluntary employee benefits such as Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
Discounts and cashback on thousands of retailers
Friendly, relaxed atmosphere with modern facilities
Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members
Learning and Development opportunities to help you progress in your career

Apply Now

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retail customer service representative jobs in caerphilly, cay

Customer Service Advisor

Customer Service Assistant, Go.Compare - 6 Month FTC

Customer Service Representative

Customer Services Advisor

Customer Service Assistant

Customer Service Assistant (maternity cover)

Senior Customer Service Advisor (Vulnerable Customer Specialist)

Customer Service Advisor

MRO Customer Support Administrator

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