Operational excellence team leader Work, Jobs in Caerphilly (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Supply Chain Manager (FTC)
CheckFire Ltd —Bedwas
- From £50,000 a year
- Full-time
- Management
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Customer service
- Retail management
- Cash handling
Quick apply
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
Team Leader
Mountain Warehouse —Cardiff
- £13.77 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Portfolio Management Team Leader
Savills —Cardiff
- Continuous improvement
- Team management
- Communication skills
- Annual leave
General Manager
FlipOut Cwmbran —Cwmbran
- £36,000 - £38,000 a year
- Weekend availability
- First Aid Certification
- Budgeting
- In-person
- Free parking
- Store discount
Quick apply
5d
Assistant Manager
Everyman Media —Cardiff
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Operations Leader
Revvity —Llantrisant
- Engineering
- Continuous improvement
- Travel
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
14d
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Site Manager Crumlin
LyondellBasell Industries —Newport
- Engineering
- English
- Continuous improvement
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Health Claims Team Leader
International Medical Group —Cardiff
- £33,500 - £36,200 a year
- Full-time
- Hybrid work
- Team management
- Mentoring
- Organisational skills
- Annual leave
4d
Sales - Sales Advisor - UK
New Look —Llantrisant
- Part-time
- Customer service
9d
Store Manager - Newport (Full-Time)
Pandora Jewelry —Newport
- Full-time
- Retail management
- Employee discount
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
Client Service Support Executive
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
- Employee discount
Quick apply
4d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in caerphilly

Customer Service and Office Manager

Supply Chain Manager (FTC)

Senior Resource Coordinator

Assistant Store Manager

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Operational Excellence Analyst

Team Leader

Portfolio Management Team Leader

General Manager

Assistant Manager

Operations Leader

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Customer Subscriptions Associate

Site Manager Crumlin

Assistant Facilities Manager

Health Claims Team Leader

Sales - Sales Advisor - UK

Store Manager - Newport (Full-Time)

Production Line Manager

Client Service Support Executive

I want to receive the latest job alerts for operational excellence team leader in caerphilly

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