Aftersales manager Work, Jobs in Caldicot, Mon (with Salaries)

Assistant Service Manager
Mon Motors —Bristol
- Full-time
- Customer service
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Branch Manager
MAN Truck & Bus UK —Bristol
- Customer service
- IT
- Leadership
11d
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
12d
Sales Executive
NRG Riverside —Newport
- From £35,000 a year
- Full-time
- Sales
- Communication skills
- Free parking
- Annual leave
Quick apply
National Sales Manager
Hydro International —Clevedon
- Full-time
- Remote
- Sales
- Negotiation
- Sick pay
Quick apply
Senior Service Advisor
Sytner Group —Bristol
- Full-time
- Leadership
- Communication skills
- Employee discount
9d
Customer Operations Executive
TGS Group —Bristol
- £32,000 a year
- Full-time
- CRM software
- ERP systems
- Organisational skills
- Free parking
- Life insurance
Quick apply
Dispensing Optician Manager
Specsavers —Yate
- £36,000 - £38,000 a year
- Weekend availability
- Free parking
Senior Vehicle Technician/Mechanic
TrustFord —Bristol
- Maintenance
- Hotel
- Annual leave
- Employee discount
Quick apply
Car Park Attendant - 3 Month Fixed-Term Contract
TrustFord —Bristol
- From £13.24 an hour
- Customer service
- Hotel
- Driving
- Annual leave
- Employee discount
Vehicle Technician - Bath KIA
Allen Motor Group —Bath
- £33,600 - £42,000 a year
- Full-time
- English
- Driving
- Employee discount
- Referral programme

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Assistant Service Manager

Mon Motors -
Bristol

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Driving Licence
Customer service
GCSE
Upselling
Leadership
Mechanical knowledge

Full job description

Assistant Service Manager

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

Job Role:

Ensure customer satisfaction through timely communication and quality service delivery throughout the customer visit.
Act as the senior point of contact for customers, handling escalations and goodwill decisions.
Drive Skoda & Cupra scores and customer retention initiatives.
Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
Oversee VHC process integrity (quality, pricing, upsell conversion).
Coach Service Advisors and Workshop Controller; lead daily huddles.
Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
Drive accountability and continuous improvement culture.
Recognize and reward high performance; manage underperformance professionally and fairly.

Skills & Qualifications

Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
Strong leadership, coaching skills and conflict resolution.
Commercial acumen and KPI management ability.
Proficiency in DMS/workshop systems and reporting tools.
Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.

Mon Motors Benefits

Joining the Mon Motors Group means you’ll enjoy a comprehensive benefits package, including:

Family run business
30 days annual leave (22 days + 8 Bank holidays)
Increased annual leave with length of service
An extra holiday day to celebrate your birthday
24/7 access to our employee assistance programme
Contributory pension scheme
Life assurance scheme
Car benefit scheme (also available for immediate Family)
Employee discounts on vehicles, MOTs, parts & servicing
Brand accredited training
Career progression: Ongoing support, coaching, and training

Benefits:

Company pension
Employee discount

Experience:

Senior Service Advisor: 2 years (required)
Assistant Service Manager: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in caldicot, mon

Assistant Service Manager

Branch Manager

Land Rover Head of Business

Sales Executive

National Sales Manager

Senior Service Advisor

Customer Operations Executive

Dispensing Optician Manager

Senior Vehicle Technician/Mechanic

Car Park Attendant - 3 Month Fixed-Term Contract

Vehicle Technician - Bath KIA

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