Customer experience coordinator Work, Jobs in Caldicot, Mon (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Administration & Bookings Assistant
Casa Environmental Services Ltd —Bristol
- £26,800 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Purchasing & Inventory Coordinator
Ling Design Ltd —Bath
- From £31,000 a year
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Project Coordinator - Solar & Battery
Solarsense UK Ltd —Clevedon
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Customer service
- Free parking
Quick apply
12d
Marketing & Growth Coordinator
VAPOR CLEAN —Weston-Super-Mare West
- £28,000 a year
- Full-time
- Social media management
- Driving
- IT
- Free parking
- Employee discount
Quick apply
Project Coordinator
LivGreen Futures Ltd —Bristol
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
9d
Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
10d
Care Coordinator
Helping Hands —Cardiff
- £28,875 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Bid coordinator
BAM UK & Ireland —Patchway
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Sales Operations Coordinator
Rowden —Bristol
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- Communication skills
Quick apply
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
4d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
Customer Care Coordinator
Wain Homes (South West) Ltd —Bristol
- £24,420 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Employee assistance programme
Quick apply
10d
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Event Operations Coordinator
St John Ambulance —Bristol
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
1d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Facilities Coordinator
JLL —Bristol
- Travel
Settlements Coordinator
SMS —Cardiff
- £0.01 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Coordinator - Aftercare
SNG (Sovereign Network Group) —Bristol
- £25,936 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
Engineering Coordinator
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Part-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply

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Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in caldicot, mon

Claims/ Customer Experience Coordinator

Administration & Bookings Assistant

Purchasing & Inventory Coordinator

Project Coordinator - Solar & Battery

Marketing & Growth Coordinator

Project Coordinator

Customer Support Coordinator

Care Coordinator

Bid coordinator

Sales Operations Coordinator

Customer Experience Coordinator

Facilities Coordinator

Customer Care Coordinator

Hire & Sales Coordinator

Event Operations Coordinator

Workplace Experience Coordinator

Facilities Coordinator

Settlements Coordinator

Coordinator - Aftercare

Engineering Coordinator

I want to receive the latest job alerts for customer experience coordinator in caldicot, mon

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