It support and systems assistant Work, Jobs in Caldicot, Mon (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
14h
Business Operations Assistant
Newport Galvanizers (part of Wedge Group Galvanizing Ltd) —Newport
- £25,188 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Employee assistance programme
Quick apply
14d
Occupational Health & Safety and Facilities Assistant
Bart Ingredients Co Ltd —Bristol
- Up to £32,000 a year
- Full-time
- Maintenance
- Travel
- Free parking
- Bereavement leave
Quick apply
Network Services Technical Assistant
Bristol Water —Bristol
- £27,566 a year
- Customer service
- Administrative experience
- IT
- Employee discount
IT Support Assistants X3
University of the West of England —Frenchay
- £13.45 an hour
- Temporary
- Customer service
- IT
2d
Resource Assistant - Hybrid Working
Avon and Somerset Constabulary —Portishead
- £25,242 - £26,703 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Employee discount
2d
Trainee Optical Assistant
Specsavers —Chepstow
- From £12.71 an hour
- Full-time
- IT
- Communication skills
Project Assistant
Best.Energy —Bristol
- Up to £26,000 a year
- Hybrid work
- Administrative experience
- Driving
- Organisational skills
Quick apply
Broking Support Assistant
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administration Assistant
Thrings —Lydney
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
- Life insurance
1d
Commercial Assistant
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- IT
- Free parking
Quick apply
10d
Communications Assistant (2.5 set days)
Sport Wales —Cardiff
- £28,958.00 - £30,406.38 a year
- Part-time
- Hybrid work
- Communication skills
12d
Stocktaker
nGeneration —Bristol
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Community Assistant
Welsh ICE —Caerphilly
- £26,400 a year
- Full-time
- Hybrid work
- Hospitality
- Care plans
- Communication skills
- Free parking
- Flexible schedule
Quick apply
1d
Personal Assistant
VAPOR CLEAN —Weston-super-Mare
- £17,500 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
- Employee discount
Quick apply
13d
Office Assistant
Romilly Financial —Penarth
- £21,500 - £24,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Buying Assistant
Harding+ —Avonmouth
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Employee discount
Quick apply
Purchase Ledger Assistant
Nisbets —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Work from home
2d
Admin Assistant
Westbury Nursing Home & Garden Suite —Bristol
- £13 - £14 an hour
- Weekend availability
- Nursing home
- Computer literacy
- Front desk
- Annual leave
Quick apply
Legal Assistant
HCR —Cardiff
- Microsoft Office
- IT
- Typing
- Annual leave
- Gym membership
12h

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it support and systems assistant jobs near caldicot, mon

IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
14 hours ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

it support and systems assistant jobs in caldicot, mon

IT Support and Systems Assistant

Business Operations Assistant

Occupational Health & Safety and Facilities Assistant

Network Services Technical Assistant

IT Support Assistants X3

Resource Assistant - Hybrid Working

Trainee Optical Assistant

Project Assistant

Broking Support Assistant

Administration Assistant

Commercial Assistant

Communications Assistant (2.5 set days)

Stocktaker

Community Assistant

Personal Assistant

Office Assistant

Buying Assistant

Purchase Ledger Assistant

Admin Assistant

Legal Assistant

I want to receive the latest job alerts for it support and systems assistant in caldicot, mon

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