Product manager Work, Jobs in Caldicot, Mon (with Salaries)

Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
7d
Product Manager - Atamis
Banyan Software —Cardiff
- Writing skills
- Product management
- Software development
Quick apply
Principal Product Manager - Retention
Admiral —Cardiff
- Hybrid work
- Mentoring
- AI
- Analytics
Shift Manager
Seda UK —Blackwood
- £42,000 - £44,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Product Manager
Rowden —Bristol
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Agile
Quick apply
Principal Product Manager - Growth
Admiral —Cardiff
- Hybrid work
- AI
- Analytics
Product Manager (Customer insights and Intelligence)
Creditsafe —Cardiff
- Full-time
- Hybrid work
- AI
- Annual leave
Quick apply
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
7d
Product Manager – SaaS Integrations
Creditsafe —Cardiff
- Full-time
- Hybrid work
- Salesforce
- Annual leave
14d
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- Team management
- AI
- Annual leave
Product Manager - SaaS Integrations
Creditsafe —Cardiff
- Full-time
- Hybrid work
- Salesforce
- Annual leave
Quick apply
Sales Assistant
The Vape Escape —Chepstow
- £10.85 - £12.71 an hour
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
6d
Supply Chain Manager (FTC)
CheckFire Ltd —Bedwas
- From £50,000 a year
- Full-time
- Management
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
6d
Senior Marketing Executive
Unify Brand Partnerships —Cwmbran
- £36,000 - £38,000 a year
- Weekend availability
- Marketing
- Presentation skills
- No degree
- Employee discount
Quick apply
7d
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Senior Product Manager
SPX —Bristol
- Business development
- No degree
- Product management
Quick apply
2d
Change Manager
Gist Limited —Bristol
- Up to £55,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Shift Manager
IPS —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
EMR Group —Sharpness
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply

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Mortgage Customer and Product Manager

Julian Hodge Bank -
Cardiff

Apply Now

Job details

Full-time
£59,000 a year
7 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Complaint handling
Product development
Risk management
Product lifecycle management

Full job description

Closing date

16 Aug 2026

Salary

£59,000

Contract

Full Time

Hours

Location

Cardiff

Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter? At Hodge, we put people at the heart of our business, and that means our customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets.

The role of Mortgage Customer and Product Manager will play a key role in shaping and improving the mortgage customer journey, connecting product development, customer insight and colleague feedback to deliver better experiences and stronger outcomes. As the SME for the mortgage product and customer journey, this role will identify opportunities to enhance products, processes and communications, using complaints, conduct MI, operational feedback and market insight to drive practical improvements across the end-to-end journey.

The role will report to the Senior Mortgage Product Manager and support product changes and enhancements through appropriate governance, helping ensure mortgage solutions remain customer-focused, commercially effective and aligned to customer needs.

Essential Experience

Previous experience of product lifecycle management, preferably in mortgage lending.
Strong understanding of mortgage lending, underwriting, and regulatory frameworks
Experience in customer journey mapping and issue resolution methodologies.
Ability to prepare and present insight and recommendations to forums and committees and influence key stakeholders.
Understanding of Consumer Duty requirements.

Key responsibilities will include:

Act as a subject matter expert for the mortgage journey, maintaining up-to-date knowledge of relevant regulatory and industry changes to ensure Hodge remains compliant and competitive
Own and manage the end-to-end policies, communications, and procedures for the Mortgage customer journey. Ensure all materials are regularly reviewed and updated to reflect changes in regulation, product development, and system or business processes. Serve as the key link between product teams and frontline operations, translating strategic direction into consistent customer experiences across online, telephone, email, and postal channels.
Product lifecycle management: Monitor product performance, customer feedback, and market trends to optimize existing offerings.
Own the risk management of all Mortgage products in line with the Product Governance Framework including Product reviews, Fair value assessments and oversight of conduct MI.
Issue resolution: Lead cross-functional initiatives to resolve issues across the Mortgage journey quickly and effectively developing plans for remediation as appropriate.
Work closely with the Complaints team to analyse customer complaints, service issues, and operational challenges related to mortgage products and customer experience.
Customer journey mapping: Develop and maintain detailed customer journey maps to identify pain points and opportunities for improvement. Use journey insights to inform product design, communications, and service delivery.
Stakeholder management: Collaborate with marketing, sales, operations, risk, and technology teams to deliver seamless customer experiences.
Support Mortgage Strategy: Support design and launch of new mortgage products and features through research, data analysis, and competitor benchmarking to meet customer needs.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, media, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.

Apply Now

Refine Your Search

product manager jobs in caldicot, mon

Mortgage Customer and Product Manager

Product Manager - Atamis

Principal Product Manager - Retention

Shift Manager

Product Manager

Principal Product Manager - Growth

Product Manager (Customer insights and Intelligence)

Lead Digital Relationship Manager

Product Manager – SaaS Integrations

Senior Project Coordinator

Senior Member Support Manager

Product Manager - SaaS Integrations

Sales Assistant

Supply Chain Manager (FTC)

Senior Marketing Executive

Senior Manager, Product Regulatory Affairs

Senior Product Manager

Change Manager

Shift Manager

Operations Manager

I want to receive the latest job alerts for product manager in caldicot, mon

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