Regional director Work, Jobs in Cale Green, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Regional Support Manager - Midlands and Northwest Region
Avery Healthcare —Cheddleton
- £70,000 a year
Quick apply
13d
Regional Director of Digital, Data & Innovation
NHS England —Manchester
- From £131,301 a year
- Full-time
- Leadership
- Annual leave
2d
Regional Head of Business
Command —Macclesfield
- £65,000 - £70,000 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
Quick apply
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Associate Director - Engagement and Consultation (Regional North Lead)
WSP —Manchester
- Management
- No degree
- Negotiation
Quality Development Manager
Care UK —Manchester
Commercial Manager - Macclesfield
Construo —Macclesfield
- £85,000 - £90,000 a year
- Full-time
Regional Operations Coordinator - Manchester
H&MV Engineering —Altrincham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Regional Partnership Manager
Veolia ES (UK) Limited —Manchester
- Full-time
- Analysis skills
- Negotiation
- Annual leave
Quick apply
6d
Programme Director MH, LD & Neurodiversity Transformation
NHS Cheshire and Merseyside Integrated Care Board —Warrington
- £112,782 - £129,783 a year
- Full-time
Regional Director (New Business)
Mobysoft —Manchester
- Remote
- Sales
- Business development
- Presentation skills
- Annual leave
Quick apply
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Partnerships Director
Charles Stanley —Manchester
- Full-time
- Business development
- Financial services
- Leadership
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Senior Business Intelligence Analyst at North West Association of Directors of Children’s Services
Stockport Council —Stockport
- £37,280 - £41,771 a year
- Temporary
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
11d
Project Manager – North/Manchester
Procurement 4 House Builders Limited —Manchester
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
Quick apply
5d
North Regional Facades Leader
Buro Happold —Leeds
- Engineering
- Business development
- Mentoring
- Employee assistance programme
- Employee discount
Assistant Director - Engineering
Cheshire College South and West —Crewe
- £47,804 - £57,059 a year
- Full-time
- Customer service
- Education
- Teaching
- Free parking
- Annual leave
Business Development Director
Mercury Hampton Ltd —Manchester
- £90,000 - £120,000 a year
- Sales
- Travel
Quick apply

I want to receive the latest job alerts for regional director in cale green, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

regional director jobs in cale green, gtm

Sr. Director, Customer Experience & Quality - EMEA

Regional Support Manager - Midlands and Northwest Region

Regional Director of Digital, Data & Innovation

Regional Head of Business

Regional Sales Director (North)

Associate Director - Engagement and Consultation (Regional North Lead)

Quality Development Manager

Commercial Manager - Macclesfield

Regional Operations Coordinator - Manchester

Regional Partnership Manager

Programme Director MH, LD & Neurodiversity Transformation

Regional Director (New Business)

Regional Branch Manager - Manchester

Partnerships Director

Lead Supervisor

Senior Business Intelligence Analyst at North West Association of Directors of Children’s Services

Project Manager – North/Manchester

North Regional Facades Leader

Assistant Director - Engineering

Business Development Director

I want to receive the latest job alerts for regional director in cale green, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected