Company Overview:
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 81 for Q2 2026. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview:
The SMB New Business Director / Sales Hunter is responsible for new logo acquisition and strategic account development within the 50–500 user customer segment, operating as an overlay alongside Enterprise Account Managers.
The role carries full commercial ownership, with a £250k Annual Gross Profit (AGP) target in the first 12 months and focuses on driving multi‑pillar adoption across FluidOne’s core services: Connectivity, Mobile, Modern Workspace, Cyber Security, and Managed Services.
Customers typically have limited internal IT capability and rely on FluidOne as a trusted, outcome‑focused managed services partner.
Responsibilities:
- Own new logo acquisition and account growth within the 50–500 user SMB / mid‑market segment, spending approximately 50% of time operating as an overlay with Enterprise Account Managers.
- Identify and develop whitespace opportunities across Connectivity, Mobile, Modern Workspace, Cyber Security, and Managed Services.
- Build and execute account plans, IT roadmaps, and risk registers aligned to client objectives.
- Lead commercial negotiations including renewals, contract changes, and expansion opportunities with senior client stakeholders.
- Deliver structured QBRs covering service performance, risk, roadmap progress, and commercial opportunities.
- Act as the primary commercial owner and escalation point for assigned clients.
- Coordinate internal teams including Solution Architects, Technical Account Managers, Project Managers, and Operations to deliver successful client outcomes.
- Support onboarding and project delivery by maintaining clear communication and ownership throughout delivery phases.
- Provide leadership across virtual account teams, influencing internal stakeholders and holding parties accountable to agreed outcomes.
- CRM, Forecasting & Commercial Discipline (SFDC):
- Maintain high‑quality Salesforce (SFDC) data to support:
- Accurate forecasting
- Strong pipeline integrity and qualification (MEDDPICC)
- Clear visibility of deal value, probability, stage, and next actions
- Ensure all opportunities are correctly qualified, progressed, and reported in line with FluidOne’s sales governance standards.
Requirements:
- Proven experience in IT, technology, Managed Services, or MSP environments, ideally selling to SMB or mid‑market customers.
- Strong commercial acumen with the ability to identify, shape, and close opportunities across multiple solution pillars.
- Confident and credible communicator, comfortable engaging senior stakeholders and leading QBRs.
- Highly organised, proactive, and able to manage multiple opportunities and stakeholders concurrently.
- Strong customer‑first mindset with practical problem‑solving ability.
- Experience coordinating cross‑functional internal teams to deliver commercial outcomes.
- Professional, credible, and capable of building long‑term client relationships.
- Full UK driving licence.
Measures of Success (Year 1):
- Deliver £250k AGP within the first 12 months
- Secure new logo customers within the 50–500 user segment
- Drive expansion and cross‑sell across multiple FluidOne pillars
- Maintain strong forecast accuracy and pipeline integrity
- Deliver structured, value‑driven QBRs aligned to account plans and roadmaps
Protect margin through effective qualification and internal coordination
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Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
- Subsidised Health and subsidised dental care
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply:
Send CV with covering letter to [email protected] with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
