Client services occupations Work, Jobs in Cambridge, Cam (with Salaries)

Customer Service Specialist (Part-time)
Nuclera —Cambridge
- Part-time
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Service Administrator
Global Service Group —Cambridge
- £28,500 a year
- Full-time
- In-person
- Communication skills
- Nursing
- Free parking
Quick apply
14h
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Service Administrator - Part Time
Education Personnel Management Ltd —Huntingdon
- Part-time
- Human resources
- Tax experience
- School
Quick apply
4h
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Customer service
- Business development
- Financial services
7d
End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
7d
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Workplace Services Coordinator
iDiversity Consulting Ltd —Ely
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
4d
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Service Support Coordinator
Mettler Toledo —Royston
- Communication skills
- Annual leave
6d
eCommerce Migration Activation Executive
Worldpay (UK) Limited —Cambridge
Quick apply
14d

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Trainee Customer Service
uRisk —Buntingford
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Customer Service Specialist (Part-time)

Nuclera
Cambridge

Quick apply

Job details

Part-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role will be part-time, 2-3 days a week onsite in our Cambridge office.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

client services occupations jobs in cambridge, cam

Customer Service Specialist (Part-time)

Trainee Customer Service

Customer Service Administrator

Client Service Advisor

Customer Service Administrator - Part Time

Customer Service Sales Support Specialist

Business Development Assistant/Customer Support

End Of Contract Associate

Customer Success Manager

Workplace Services Coordinator

Customer Account Manager - Huntingdon

Broker Support Specialist

Service Support Coordinator

eCommerce Migration Activation Executive

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