Customer service account representative Work, Jobs in Cambridge, Cam (with Salaries)

Customer Service Representative
Element Materials Technology —Hitchin
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
9d
Business Development Representative
idash Solutions Ltd —St. Neots
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
Quick apply
11d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Ophthalmology Account Manager - East of England
Santen —Cambridge
- £53,576 - £73,667 a year
- Full-time
- Sales
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Cambridge
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Senior Business Development Representative
Speechmatics —Cambridge
- Hybrid work
- APIs
Business Developer
Howdens Joinery Co. —Saffron Walden
- Sales
- Communication skills
- Employee discount
12d
Facilities Manager
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
Quick apply
12d
Account Manager - Live Events (experience essential)
Print Match Ltd —Sandy
- £45,000 - £50,000 a year
- Call to connect
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Evening Program & National Test Center Coordinator, Lakenheath
University of Maryland Global Campus —Lakenheath
- £38,200 a year
- Weekend availability
- Customer service
- Military
- University
- Annual leave
- Life insurance
Guest Services Representative
U.S. Air Forces, Europe —Alconbury
- £15.50 an hour
- Weekend availability
- Customer service
- Travel
- In-person
Mobile Electrician
Equans —Stevenage
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Customer Service Representative

Element Materials Technology -
Hitchin

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Job details

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Driving
Communication skills

Full job description

Overview:

Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

Drivers license required!

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Responsibilities:

Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
Proactively engage with customers using phone, email, web conferencing
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
Manage relationships with customers
Focus on straightforward quotation enquiries for standard products & services
Gain pricing and lead time from standard price lists
Work with departments to resolve complaints
Process sales invoices, quoting and provide status report to clients
When applicable handle requests for information (e.g. shipping / delivery dates)
Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
Achieve sales goals by converting and penetrating accounts
Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications:

3 years of customer service experience with quoting experience strongly preferred
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A valid driver’s license, with an acceptable driving record under Element’s policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

Company Overview:

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Apply Now

Refine Your Search

customer service account representative jobs in cambridge, cam

Customer Service Representative

Customer Success Manager - UK

Business Development Representative

JUNIOR SALES ADVISOR

Ophthalmology Account Manager - East of England

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

SALES EXECUTIVE

Senior Business Development Representative

Business Developer

Facilities Manager

Account Manager - Live Events (experience essential)

Evening Program & National Test Center Coordinator, Lakenheath

Guest Services Representative

Mobile Electrician

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