Customer success specialist Work, Jobs in Cambridge, Cam (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
21h
Customer Liaison Officer (CLO)
Fortem Solutions Ltd —Cambridge
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
7d
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £49,775 a year
- Hybrid work
- English
- Teaching
- Annual leave
14d
Customer Experience Specialist, Sales (Full Time) - Cambridge
Tesla —Cambridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
14h
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
5d
Part Time Brand Specialist, John Lewis Cambridge
Tommy Hilfiger —Cambridge
- Part-time
- Communication skills
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
Sales Operations Analyst II
Thermo Fisher Scientific —Cambridge
- Full-time
- Remote
- Salesforce
- English
- Bachelor's degree
Boots Beauty Specialist
Boots —Cambridge
- £13.56 - £15.59 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
1d
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Sales
Transport Planner
343359 —Cambridge
- £30,000 - £33,000 a year
- Full-time
- Serving
- In-person
- Profit sharing
- Life insurance
Quick apply
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Principal Business Intelligence Specialist
Jagex —Cambridge
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Key Account Marketing Specialist / ABM
MathWorks —Cambridge
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
Compliance Monitoring Officer
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
13d
Principal Business Intelligence Specialist
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Strategic Procurement Specialist
PerkinElmer —Cambridge
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Referral programme
Sales Assistant
Topps Tiles —Cambridge
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
Marketing & Design Executive
Deanta UK Ltd —Ely
- £30,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
- Marketing
- Free parking
- Annual leave
Quick apply
3h
Customer Assistant
Lidl —March
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d

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customer success specialist jobs near cambridge, cam

Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
21 hours ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

customer success specialist jobs in cambridge, cam

Customer Success Officer - Contracted clients

Customer Liaison Officer (CLO)

Insight Application Manager

Customer Experience Specialist, Sales (Full Time) - Cambridge

Lead Customer Service Advisor

Part Time Brand Specialist, John Lewis Cambridge

Customer Success Manager - UK

Sales Operations Analyst II

Boots Beauty Specialist

Sales Account Executive - New Business (Microsoft Security)

Transport Planner

Broker Support Specialist

Principal Business Intelligence Specialist

Key Account Marketing Specialist / ABM

Compliance Monitoring Officer

Principal Business Intelligence Specialist

Strategic Procurement Specialist

Sales Assistant

Marketing & Design Executive

Customer Assistant

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