Global services specialist Work, Jobs in Cambridge, Cam (with Salaries)

Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
7d
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
13d
Transport Planner / Assistant Transport Planner - Cambridge
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Communication skills
- Flexitime
- Work from home
Evening Program & National Test Center Coordinator, Lakenheath
University of Maryland Global Campus —Lakenheath
- £38,200 a year
- Weekend availability
- Customer service
- Military
- University
- Annual leave
- Life insurance
UK-Banking Centre Service Coordinator-Mildenhall (FT) Req #2247
OMBP —Mildenhall
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Banking
Quick apply
Key Account Marketing Specialist / ABM
MathWorks —Cambridge
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
HR Coordinator
Marshall Land Systems Ltd —Cambridge
- £27,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Bank House Parent
CATS Global Schools —Cambridge
- £12.71 an hour
- Night shift
- IT
- School
- Annual leave
- Employee assistance programme
2h
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
14d
Quality Compliance Manager
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Management
- Team management
- Travel
UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210
OMBP —Huntingdon
- £15.16 - £16.94 an hour
- Temporary
- Travel
- Banking
Quick apply
Strategic Procurement Specialist
PerkinElmer —Cambridge
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Referral programme
BaSE Specialist
UPS —Stansted
- Full-time
- Schematics
- Engineering
- Maintenance
- Annual leave
- Employee discount
12d
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
UK Payroll Manager - 18 month FTC
Arm —Cambridge
- Hybrid work
- Microsoft Excel
- Project management
- AI
Support Manager
Marshall Land Systems Ltd —Cambridge
- Full-time
- Military
- Engineering
- Bachelor's degree
Quick apply
4d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Cambridge
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- Microsoft Office
Quick apply
3d
Health Safety and Environmental Specialist
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Legionella Risk Assessor
SOCOTEC UK & Ireland —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Specialist

Nuclera
Cambridge

Quick apply

Job details

Full-time
7 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

global services specialist jobs in cambridge, cam

Customer Service Specialist

Insight Application Manager

Transport Planner / Assistant Transport Planner - Cambridge

Evening Program & National Test Center Coordinator, Lakenheath

UK-Banking Centre Service Coordinator-Mildenhall (FT) Req #2247

Key Account Marketing Specialist / ABM

HR Coordinator

Bank House Parent

IT Workplace Specialist

Quality Compliance Manager

UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210

Strategic Procurement Specialist

BaSE Specialist

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

UK Payroll Manager - 18 month FTC

Support Manager

Project Controls Specialists - All Levels - Planning

Center Operation Coordinator

Health Safety and Environmental Specialist

Legionella Risk Assessor

I want to receive the latest job alerts for global services specialist in cambridge, cam

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