Service desk support Work, Jobs in Cambridge, Cam (with Salaries)

Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
1d
Receptionist
Gonville Hotel Cambridge —Cambridge
- £26,436.80 a year
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
14d
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
1d
Receptionist
Cambridge University Press & Assessment —Cambridge
- £24,900 - £28,650 a year
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
7d
Receptionist
mydentist —Saint Ives
- £12.97 - £13.97 an hour
- Full-time
- Employee discount
Quick apply
10d
Guest Service Agent - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
7d
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
Laboratory Technician
Avantor —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Guest Service Assistant
Hampton by Hilton London Stansted Airport —Stansted
- £27,040 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5h
Community Host/ Leisure Assistant
Vivify Venues —Cambridge
- £10.85 - £12.71 an hour
- Part-time
- In-person
- School
- Free parking
- Referral programme
Quick apply
Hotel Reception Team Leader
AccorHotel —Cambridge
- Full-time
- Hotel
- Free parking
Quick apply
2d
Transport Planner / Assistant Transport Planner - Cambridge
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Communication skills
- Flexitime
- Work from home
Client Support Administrator
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Receptionist
HRJ Foreman Laws Solicitors, Hertfordshire —Hitchin
- £25,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
7d
Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Cambridge
- Employee discount
Cash Desk Volunteer
British Heart Foundation —Cambridge
- Employee discount
Housekeeping Team Member - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
7d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Cash Centre Processor
Eurochange —Stevenage
- £12.96 an hour
- Part-time
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount

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Assisted Travel Check-In Agent / Host

ABM UK -
Stansted

Quick apply

Job details

Full-time
£14.12 an hour
1 day ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Driving Licence
Customer service
IT
Communication skills

Full job description

LOCATION: Stansted Airport

REPORTING TO: Duty Manager

SHIFTS: 4 on 4 off

PAY RATE: £14.12 per hour

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
Assign tasks to team members.
Ensure that all passengers are booked into the ABM Airport Inform system.
Ensure amazing customer service is provided to all assisted passengers at each point.
Ensure you fully adhere to the SLA times for all passengers in all areas
Expedite a smooth transfer throughout the terminal.
Ensure all passengers are in the system and closed with comments were needed.
Ensure all CSAs communicate with you immediately after arriving at the Desks.
Immediately report any equipment faults and record job report numbers to the Duty Managers.
Immediately report and record any injuries or accidents to yourself or customers to the Duty

Manager

Identify potential SLA failures and highlight to the Duty Manager.
Ensure passengers are greeted respectfully.
Ensure the CSA follows the correct protocol for use of all equipment.
Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
Call Operations co-ordinators to inform them of all extra passengers.
Ensure that the area is always kept clean and tidy.
Ensure ongoing care and communication to all passengers within the area.
Carry out any reasonable task as required.

Person Specification:

Essential

Excellent customer service skills
Strong written and spoken communication skills.
A polite and professional approach.
The ability to solve problems.
The ability to deal tactfully with upset or angry passengers.
IT skills.

Essential Criteria for an Airside Pass

To be considered for the role you will need to provide the following:
Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
Valid photographic proof of identity e.g. passport or driving licence
Valid Visa/Proof of right to work for non UK and out of EU nationals
Proof of National Insurance No. (or evidence that you have applied for one)
Proof of identity and address (Utility bill, bank statement, etc.)
Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance
Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

Refine Your Search

service desk support jobs in cambridge, cam

Assisted Travel Check-In Agent / Host

Receptionist

Service support specialist

Service Desk Analyst

Receptionist

Receptionist

Guest Service Agent - Casual

Warehouse IT Support Analyst (1 year FTC)

Laboratory Technician

Guest Service Assistant

Community Host/ Leisure Assistant

Hotel Reception Team Leader

Transport Planner / Assistant Transport Planner - Cambridge

Client Support Administrator

Receptionist

Telephone and Administration Volunteer (Homestore) - Retail

Cash Desk Volunteer

Housekeeping Team Member - Casual

Workplace Experience Manager

Cash Centre Processor

I want to receive the latest job alerts for service desk support in cambridge, cam

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