Usability engineer Work, Jobs in Cambridge, Cam (with Salaries)

Technical Support Engineer
Cambrionix —Cambridge
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Free parking
- Life insurance
Quick apply
11d
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
Microsoft Dynamics 365 Consultant / Developer
Softwerx —Cambridge
- £65,000 - £80,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
- Employee discount
- Gym membership
Professional Education Trainer, Training Development– Global Team
CMR Surgical —Cambridge
- English
- Microsoft Office
- Training & development
7d
Medical Device Regulatory and Quality Consultant
PA Consulting —Melbourn
- Full-time
- Annual leave
Product Designer
inMusic —Cambridge
- Full-time
- Mentoring
- Communication skills
Quick apply
Analytics App Developer - 12 month FTC
Arm —Cambridge
- Hybrid work
- Analysis skills
- Analytics
Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Software troubleshooting
- Windows
- C++
10d
Software Engineer – Web Development Specialist
CCDC —Cambridge
- Up to £55,000 a year
UI Artist - RuneScape: Dragonwilds
Jagex —Cambridge
- Full-time
- Annual leave
- Flexible schedule
Software Engineer – Web Development Specialist
The Cambridge Crystallographic Data Centre —Cambridge
Medical Device Engineer
PA Consulting —Melbourn
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
Quick apply
Human Factors Engineer
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Drug Delivery Business Developer
Cambridge Consultants —Cambridge
- Business development
- Presentation skills
- Communication skills
Staff Full Stack Software Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
UI Artist - RuneScape: Dragonwilds
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
Quick apply
Lead Designer - RuneScape: Dragonwilds
Jagex —Cambridge
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Staff Private Cloud Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- Mentoring
Lead Designer - RuneScape: Dragonwilds
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Systems Engineer II
Steris —Bishop's Stortford
- Full-time
- Engineering
- System design
- Master's degree
11d

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Technical Support Engineer

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Discounted or free food
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
cURL
Firmware
Computer hardware
Scripting
Technical writing
APIs
Mac OS
Software testing
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Debugging
Help desk

Full job description

Cambrionix is the world leader in manufacturing intelligent USB hubs, enabling mass mobile device management. We take pride in creating the fastest and most reliable USB hubs on the planet, trusted by some of the largest tech companies and biggest brands globally.

This role will take responsibility for key support activities across both hardware and software products. It is hands-on, and will involve working with the development teams, and focusing on improving the support experience for customers and internal users. You will be acting as the link between customer support and Engineering.

Validating technical issues, supporting ongoing testing, and contributing to user-facing documentations that enhances product clarity and usability, will be key requirements of the role.

Key Responsibilities

· Support Ownership
Manage technical support cases, identify recurring issues, and contribute to the ongoing improvement of support processes. Working directly with customers to understand technical problems and help resolve them

Hands-On Troubleshooting
Working with Engineering/Product teams to diagnose and resolve issues. Reproduce and investigate bugs using real hardware and software configurations and provide clear reports to engineering for resolution.

Use of Technical Tools
Apply working knowledge of cURL, HTML, and CSS tools to assist with debugging, API testing, and resolving web-based issues.

Create and Maintain Documentation
Write user guides, support articles, and technical documentation to assist both internal teams and external users.

Assist with Engineering Testing
Support the engineering team with product testing, diagnostics, and quality assurance tasks during development cycles. Identify trends and recurring issues and feed insights back into Engineering and Product teams to improve the product and customer experience.

Some of the issue you will help to resolve could be:

· Hardware connectivity

· USB/device behaviour

· APIs and web-based issues

· Software configuration

· Firmware/software interactions

· Reproducing customer environments

· Diagnosing whether an issue is hardware, software or configuration-related

Skills and experience

· Technical support or engineering support role.

· Practical understanding of hardware/software integration and system troubleshooting.

· Basic coding or scripting familiarity (e.g. cURL, HTML, CSS).

· Strong problem-solving skills and attention to technical detail.

· Excellent written communication skills for creating support documentation.

Additional optional requirements

· Working across macOS, Windows, and Linux environments.

· Relevant technical qualification would be advantageous.

· USB device behaviour and power delivery troubleshooting.

· MDM tools or device provisioning processes (e.g. Apple Configurator).

The ideal candidate will be:

· Curious and willing to investigate problems rather than simply escalate them

· Comfortable working independently

· Patient and customer-focused

· Able to explain technical concepts clearly

· Collaborative and comfortable working with Engineering teams

Benefits include:

· 25 days holiday plus bank holidays

· Cycle to work and EV scheme

· Life assurance

· Private medical insurance

· Health care scheme

· Along with a great working environment and a fridge full of drinks and snacks - some of them healthy!

Why Join Us?

At Cambrionix, you’ll be at the forefront of a rapidly growing company. We value expertise, innovation, and a collaborative approach, providing an environment where you can thrive and grow your career. If you're ready to take on an exciting challenge and make an impact, we’d love to hear from you!

Pay: £38,000.00-£40,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

technical support : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

usability engineer jobs in cambridge, cam

Technical Support Engineer

QA Engineer

Microsoft Dynamics 365 Consultant / Developer

Professional Education Trainer, Training Development– Global Team

Medical Device Regulatory and Quality Consultant

Product Designer

Analytics App Developer - 12 month FTC

Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom

Software Engineer – Web Development Specialist

UI Artist - RuneScape: Dragonwilds

Software Engineer – Web Development Specialist

Medical Device Engineer

Human Factors Engineer

Drug Delivery Business Developer

Staff Full Stack Software Engineer

UI Artist - RuneScape: Dragonwilds

Lead Designer - RuneScape: Dragonwilds

Staff Private Cloud Engineer

Lead Designer - RuneScape: Dragonwilds

Systems Engineer II

I want to receive the latest job alerts for usability engineer in cambridge, cam

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