Customer experience executive Work, Jobs in Cambridge, Eng (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Operation Assistant
Emmaus Cambridge —Cambridge
- From £26,227.50 a year
- Full-time
- Microsoft Word
- Customer service
- In-person
- Free parking
Quick apply
5d
Ecommerce & Marketing Manager
Fitzbillies —Cambridge
- £38,000 - £45,000 a year
- Full-time
- Sales
- Social media management
- Bakery
- Employee discount
Quick apply
Sales Executive
Brand Planet ltd —Huntingdon
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Free parking
Quick apply
11d
Sales Executive
Lynx Fuels —Royston
- £28,000 - £33,000 a year
- Full-time
- Management
- Sales
- Presentation skills
- Employee discount
Quick apply
5d
Marketing Executive
The Fellows House —Cambridge
- Full-time
- Hospitality
- Hotel
Quick apply
Renewals Sales Representative
Redgate —Cambridge
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Programme Assistant
JBS Executive Education Ltd —Cambridge
- £26,871 a year
- Weekend availability
- Hybrid work
- Hotel
- Communication skills
- School
- Flexible schedule
2d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
Client Services Executive
AFH Financial Group —Bishop's Stortford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Ecommerce, Customer Experience & UX Executive
shopcoffee.co.uk —Milton
- £27,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Digital Sales Executive
Vindis Group —Cambridge
- Sales
- Customer service
- English
- Employee assistance programme
11d
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
Global Asset Lead
Mundipharma —Cambridge
- Full-time
- Doctoral degree
- Master's degree
- Business
Internal Sales Executive
REXEL —Bedford
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Sales & Business Development Executive
The Fellows House —Cambridge
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
Partnership Development Assistant
Alzheimer's Research UK —Cambridge
- £24,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
3d
Founding Account Executive
Neutreeno —Cambridge
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Organisational skills
- Annual leave
Quick apply
Sales Executive
ParkerRose Interiors Ltd —Saint Ives
- £25,000 - £50,000 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
Quick apply
2d

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customer experience executive jobs near cambridge, eng

Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience executive jobs in cambridge, eng

Customer Experience Executive

Operation Assistant

Ecommerce & Marketing Manager

Sales Executive

Sales Executive

Marketing Executive

Renewals Sales Representative

Customer Success Manager

Programme Assistant

Executive Director, Customer Services

Client Services Executive

Ecommerce, Customer Experience & UX Executive

Digital Sales Executive

Director of Information Security

Global Asset Lead

Internal Sales Executive

Sales & Business Development Executive

Partnership Development Assistant

Founding Account Executive

Sales Executive

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