Customer it support manager Work, Jobs in Cambridge, Eng (with Salaries)

Application Support Engineer
Made4net LLC. —Cambridge
- £3,500 - £5,000 a month
- Weekend availability
- SQL
- AWS
- Travel
Quick apply
12d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Customer Data Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- CRM software
- Microsoft Excel
- Management
- Annual leave
11d
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
11d
Software Development Manager , S3 Compute
Evi Technologies Limited —Cambridge
- Full-time
- AWS
- Team management
- Mentoring
1d
Data Protection & Administrative Assistant
Cambridge Regional College —Cambridge
- £28,032 - £29,917 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
1d
Sales - Sales Advisor - UK
New Look —Cambridge
- Part-time
- Microsoft Word
Data Analytics Product Owner
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Annual leave
9d
Product Development Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £49,775 a year
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Annual leave
10d
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Associate Editorial Manager
Royal Society of Chemistry —Cambridge
- £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
3d
Store Manager - Cambridge
New Look —Cambridge
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
HR Partner UK/IE
Mundipharma —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
1d
IT Support Intern (12 months) - Starting July 2026
Schlumberger —Cambridge
- Customer service
- English
- Bachelor's degree
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Deputy Manager - Cambridge
New Look —Cambridge
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Admin Assistant
Athena Care Homes —Cambridge
- £12.71 an hour
- Full-time
- Nursing home
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
3d
Senior Product Manager
Cambridge University Press & Assessment —Cambridge
- £49,300 - £65,950 a year
- Hybrid work
- Annual leave

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customer it support manager jobs near cambridge, eng

Application Support Engineer

Made4net LLC.
Cambridge

Quick apply

Job details

Full-time
£3,500 - £5,000 a month
12 days ago

Qualifications

IIS
Microsoft SQL Server
Logistics
SQL
AWS
Warehouse experience
Computer skills
Application support
SaaS

Full job description

Company Description:

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology empowers organizations to optimize warehouse and logistics operations, improve efficiency, and drive measurable business outcomes. With a global customer base and a strong commitment to excellence, Made4net partners with organizations across industries to deliver scalable, high-impact solutions.

Purpose of the Role

The Application Support Engineer provides hands-on technical and functional support for Made4net applications, ensuring reliable customer operations and successful integrations. This customer-facing role supports both live customers and implementation activities, working closely with global support, IT, and project teams to resolve issues, assist with configuration, and optimize system performance.

The role reports to a local Support Leader and operates as part of a global follow-the-sun support organization, delivering extended and 24×7 coverage through regional collaboration.

Key Responsibilities

Provide day-to-day application support to customers via ticketing, email, and phone.
Troubleshoot and resolve application, integration, and environment issues in accordance with SLAs and escalation procedures.
Support customer implementations, including configuration assistance, cutovers, upgrades, and go-live activities.
Participate in on-site and remote hypercare during and after customer go-lives (travel may be required).
Collaborate with customer teams, project managers, and internal engineering teams to ensure successful deployments.
Perform periodic customer follow-ups to review system status and ongoing needs.
Participate in rotating on-call coverage, including evenings, weekends, and holidays, as part of the global 24×7 support model.

Core Competencies

Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
Technical Aptitude – Quickly understands and troubleshoots enterprise applications and integrations.
Effective Communication – Communicates clearly with technical and non-technical stakeholders across regions.

Required Qualifications

Experience supporting Windows workstation and server environments.
Experience with web technologies and environments (browsers, IIS).
Working knowledge of SQL Server and database-driven applications.
Strong general computer and application usage skills.
Ability to travel domestically and internationally.

Preferred Qualifications

Experience supporting hosted / SaaS customers.
Familiarity with AWS or cloud-hosted environments.
Experience with warehouse, transportation, logistics, ERP, CRM, or similar enterprise systems.

Work Skills

Strong teamwork and collaboration skills.
Excellent communication and interpersonal abilities.
Responsive, adaptable, and customer-oriented.
Structured, task-oriented problem solver with good time management.

Job Type: Full-time

Pay: £3,500.00-£5,000.00 per month

Application question(s):

Do you have hands on professional experience working with SQL databases?
Are you able to commute to our Cambridge office on a daily basis and work from the office regularly?
Please note that we do not provide visa sponsorship.

Do you currently have the legal right to work in the UK without sponsorship, and would you be able to maintain this right for the long term (at least the next five years)?

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

customer it support manager jobs in cambridge, eng

Application Support Engineer

Customer Success Manager

Customer Data Manager

IT Operations & Digital Workplace Manager

Insight Application Manager

Software Development Manager , S3 Compute

Data Protection & Administrative Assistant

Sales - Sales Advisor - UK

Data Analytics Product Owner

Product Development Manager

Customer Success Manager

Associate Editorial Manager

Store Manager - Cambridge

HR Partner UK/IE

Duty Manager

IT Support Intern (12 months) - Starting July 2026

Workplace Experience Manager

Deputy Manager - Cambridge

Admin Assistant

Senior Product Manager

I want to receive the latest job alerts for customer it support manager in cambridge, eng

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