It service manager Work, Jobs in Cambridge, Eng (with Salaries)

IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Systems & Technology Manager
Chestnut Group —Bury St. Edmunds
- Full-time
- Hotel
- POS
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
IT & Information Security Management System Coordinator
Cambridge Intelligence —Cambridge
- Full-time
- Hybrid work
- Google Suite
- Organisational skills
- Leadership
- Annual leave
13d
IT Manager
Sicon —Bury St. Edmunds
- £45,000 - £48,000 a year
- Full-time
- DevOps
- APIs
- Free parking
Quick apply
13d
Junior Product Manager
neurobox —Cambridge
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
4d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Learning Management System Administrator
Cambridgeshire Fire and Rescue —Huntingdon
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Free parking
- Store discount
Quick apply
6d
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Junior Developer (Fixed Term) Internal Candidates Only
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- School
3d
Document Control and Governance Manager
Cambridgeshire Fire and Rescue —Huntingdon
- £51,220 - £53,300 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Travel
- Free parking
- Store discount
Quick apply
6d
eCommerce Growth & Optimisation Specialist
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Analysis skills
- Bachelor's degree
Quick apply
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Hybrid work
- Communication skills
Quick apply
Performance Manager (6 month fixed term contract)
M Group —Saint Ives
- Night shift
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
12d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
14d
Performance Manager
M Group —Saint Ives
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
13d
IT Infrastructure Solutions Architect
Aveva —Cambridge
- Full-time
- Hybrid work
- Engineering
- Mentoring
- In-person
- Annual leave
Senior Engineering Manager, Platforms and Infrastructure
Anglian Water Services Ltd —Huntingdon
- £75,000 a year
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Team management
- Work from home
14d
Technical Authority, Telecoms
Cambridge Consultants —Cambridge
- Contracts
- Leadership
- Communication skills
Senior Product Manager, Cloud Operations & Infrastructure (COI)
Aveva —Cambridge
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Product management
- Annual leave

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IT Operations Manager

SPT Labtech -
Cambridge

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
TCP
IT team management
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Network infrastructure
User account management
Team management
Network management
IT permissions management
Mobile device management
IP networking
Management reporting
Information technology team management
Leadership
Intune
Help desk

Full job description

SPT Labtech is looking for an experienced IT Operations Manager to own and run our day-to-day IT function. This is a newly created role reporting to the IT Director, leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking.

You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured, well-managed IT service. There is real scope to shape this role: you will set the standards, build the processes and decide how the team delivers.

About us:

Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that's truly making a difference?

Your key responsibilities will include:

Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning
Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
Maintaining user access and permissions across all systems, applying least privilege principles

Skills & Attributes

You will be:

An experienced people manager who gets the best out of a small team
Organised and process-driven, comfortable owning a service function end to end
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
Hands-on and self-directed, happy to switch between management and technical work
Comfortable working with colleagues across multiple sites and time zones

The essentials:

Demonstrable experience leading, managing and developing a small IT team
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
Working knowledge of Windows Server environments
Experience administering M365 or Google Workspace and the associated admin tooling
Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

Intune or MDM device management experience
Experience running security awareness activities such as phishing simulations or security training
Experience in a multi-site or international IT environment
Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Quick apply

Refine Your Search

it service manager jobs in cambridge, eng

IT Operations Manager

Systems & Technology Manager

IT & Information Security Management System Coordinator

IT Manager

Junior Product Manager

Business Systems, Delivery & Change Manager

Analyst

Learning Management System Administrator

Senior BI Analyst

Junior Developer (Fixed Term) Internal Candidates Only

Document Control and Governance Manager

eCommerce Growth & Optimisation Specialist

Junior Quality Assurance Engineer - 6 Month FTC

Performance Manager (6 month fixed term contract)

IT Technical Support Analyst

Performance Manager

IT Infrastructure Solutions Architect

Senior Engineering Manager, Platforms and Infrastructure

Technical Authority, Telecoms

Senior Product Manager, Cloud Operations & Infrastructure (COI)

I want to receive the latest job alerts for it service manager in cambridge, eng

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