Loyalty manager Work, Jobs in Cambridge, Eng (with Salaries)

Loyalty Manager
Hotel Chocolat —Royston
- Hospitality
- Analysis skills
- Project management
7d
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
WAITER
Honest Burgers —Cambridge
- £12.75 - £17.75 an hour
- Full-time
- Serving
- School
- Referral programme
- Sick pay
8d
Internal Account Manager
Gryffindor Ltd —Newmarket
- £30,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
9d
ECRM Manager
Huws Gray Group —Pampisford
- Communication skills
- Marketing
- Employee discount
Assistant Store Manager
Mountain Warehouse —Cambridge
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Marketing Coordinator
Softwerx —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Microsoft Office
- Employee discount
- Gym membership
Merchandiser - Cambourne
Smiths News —Cambridge
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cambridge (37.5 Hours)
l'Oréal —Cambridge
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Team Member
Pizza Hut —Cambridge
- £12.71 an hour
- Full-time
- Customer service
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
9d
Support Manager
N Family Club —Bishop's Stortford
- £45,926 - £65,354 a year
- Full-time
- Project management
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Cheshunt (22.5 Hours) FTC Until 17/10/2026
l'Oréal —Cambridge
- Part-time
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
SHIFT MANAGER
Honest Burgers —Cambridge
- £13.50 - £18.50 an hour
- Full-time
- Referral programme
- Sick pay
8d
Shop Manager John Lewis Cambridge
Michael Kors —Cambridge
- £31,000 - £54,500 a year
- Full-time
- Sales
- English
- Microsoft Office
11h
Counter Manager - Cambridge
Benefit Cosmetics UK —Cambridge
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
13d
Assistant Manager (Front of House) - Stansted Airport
Pret A Manger —Stansted
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Retail Sales Advisor - Stevenage
Oak Furnitureland —Stevenage
- £47,035 - £51,788 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Operations Team Leader
Smiths News —Newmarket
- £31,262.40 a year
- Full-time
- Management
- IT
- Communication skills
- Free parking
- Referral programme

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Loyalty Manager

Hotel Chocolat -
Royston

Apply Now

Job details

Fixed term contract
7 days ago

Qualifications

Hospitality
Analysis skills
Project management
Organisational skills
Communication skills

Full job description

Job Introduction

We’re looking for a Loyalty Manager on a 6-month contract to lead the transformation of our VIP.ME programme into a best-in-class loyalty and rewards membership proposition. This is a high-impact role where you will shape strategy, deliver innovation, and drive meaningful customer engagement that increases customer lifetime value.

You will play a pivotal role in building a programme that attracts, engages, and retains customers, while delivering strong commercial outcomes. Working across multiple teams, you’ll combine creativity, commercial thinking, and strong collaboration skills to bring the VIP.ME vision to life.

About the Role

As Loyalty Manager, you will own the development and execution of our loyalty strategy, leading the evolution of VIP.ME across all customer touchpoints. You’ll partner with internal teams and external providers to deliver a seamless, data-driven and engaging loyalty experience.

This role sits at the intersection of marketing, digital, retail, CRM, and technology, requiring strong stakeholder management and the ability to influence across the business.

Key Responsibilities

Loyalty Strategy & Transformation

Lead the end-to-end development and delivery of the VIP.ME loyalty programme
Define the loyalty proposition, including earn-and-burn mechanics and reward structures aligned to commercial goals
Design and optimise customer journeys across acquisition, onboarding, engagement, and retention
Ensure successful integration of loyalty platforms with internal systems and customer touchpoints
Collaborate cross-functionally to ensure operational and commercial viability of the programme

Customer Engagement & Campaigns

Develop and deliver a calendar of loyalty campaigns and communications
Partner with CRM, Marketing Planning, and Trade teams to integrate loyalty into wider campaigns
Create compelling, data-led customer propositions to drive acquisition, frequency, and retention
Work with creative, digital, and agency partners to deliver impactful go-to-market activity

Platform & Technology Management

Manage the relationship with the loyalty platform provider
Work closely with technology teams to ensure performance, governance, and ongoing development
Influence the product roadmap to maximise platform capability
Oversee budgets, contracts, and vendor relationships

Performance & Reporting

Define and manage a robust measurement framework for loyalty activity
Analyse performance against key KPIs including engagement, CLTV, and conversion metrics
Deliver regular reporting and insights to senior stakeholders
Lead post-campaign reviews and embed learnings into future activity

About You

Essential Experience

Experience working within or managing a loyalty, membership, or customer retention programme
Strong commercial acumen with experience building business cases and driving ROI
Excellent communication skills and proven cross-functional collaboration

Desirable Experience

Experience with loyalty or CRM platforms
Background in retail, hospitality, leisure, or subscription-based businesses
Strong analytical and reporting skills
Experience delivering integrated marketing campaigns
Strong project management and organisational skills
Experience influencing senior stakeholders and leading initiatives in fast-paced environments

Personal Attributes

You are:

A proactive self-starter who embraces change and drives improvement
A confident communicator who adapts style to different audiences
Highly collaborative and able to build strong cross-functional relationships
A strong decision-maker who balances data, insight, and commercial impact
Inclusive, engaging, and committed to building a positive team culture
Motivated by delivering results and inspiring others to do the same

Apply Now

Refine Your Search

loyalty manager jobs in cambridge, eng

Loyalty Manager

Service Team Manager

WAITER

Internal Account Manager

ECRM Manager

Assistant Store Manager

Customer Service Manager

Customer Marketing Coordinator

Merchandiser - Cambourne

L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cambridge (37.5 Hours)

Team Member

Support Manager

L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Cheshunt (22.5 Hours) FTC Until 17/10/2026

SHIFT MANAGER

Shop Manager John Lewis Cambridge

Counter Manager - Cambridge

Assistant Manager (Front of House) - Stansted Airport

Customer Account Manager - Huntingdon

Retail Sales Advisor - Stevenage

Operations Team Leader

I want to receive the latest job alerts for loyalty manager in cambridge, eng

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