Operational excellence lead Work, Jobs in Cambridge, Eng (with Salaries)

Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
UK Payroll Manager - 18 month FTC
Arm —Cambridge
- Hybrid work
- Microsoft Excel
- Project management
- AI
7d
Sales Excellence Lead
untypical —Bedford
- Sales
- Driving
- Travel
- Employee assistance programme
Operations Manager
Chestnut Group —Bury St. Edmunds
- £75,000 a year
- Full-time
- Hospitality
- Travel
- Leadership
- Referral programme
Quick apply
9d
Store Director – Premium food concept store (Cambridge, UK)
The Secret Sanctum Ltd —Cambridge
- £35,000 - £45,000 a year
- Full-time
- Merchandising
- Restaurant management
- In-person
Quick apply
3d
Senior Process Manager
New Global Vision Ltd —Cambridge
- £65,000 - £68,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
6d
Global Training Lead HTG
Sobi —Cambridge
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
Quick apply
Front of House Manager
University Arms —Cambridge
- £40,000 a year
- Weekend availability
- Bar
- Hotel
- University
- Employee assistance programme
- Referral programme
1d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
MAC Boots Cambridge- Counter Lead 22.5hrs
Estee Lauder —Cambridge
- Communication skills
Continuous Improvement and Training Lead
Aliaxis UK Limited (United Kingdom) —Warboys
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
HR Partner UK/IE
Mundipharma —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Support Manager
Avantor —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cambridge (37.5 Hours)
l'Oréal —Cambridge
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Global Health & Safety Operations Manager
Aveva —Cambridge
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Senior Customer Service Advisor
Barclays —Cambridge
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
General Manager
Equans —Cambridge
- Full-time
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Sports Development & Community Manager
P & E Sports Lettings Ltd —Cambridge
- £32,000 a year
- Weekend availability
- Childcare
- Social media management
- Working with children
- Free parking
- Flexitime
Quick apply
6d
General Manager
The Beefy Boys —Cambridge
- Full-time
- Restaurant
- Annual leave
Quick apply

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operational excellence lead jobs near cambridge, eng

Operational Excellence Lead

Jensten Group -
Huntingdon

Quick apply

Job details

2 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Leadership

Full job description

We’re looking for an exceptional Operational Excellence Lead to head our broking operations function and drive commercial performance, operational efficiency, and client service delivery across our Retail division.

Reporting directly to the Group Operations Director, you will be at the heart of our drive to optimise people and technology to deliver excellence in customer service in the most efficient ways possible.

You will lead a multidisciplinary team — responsible for Regional Operations Managers and Quality Assurance — ensuring a consistent, data driven, and performance focused approach across our broking operations.

This role is remote, with travel required across our regional offices

What You’ll Be Doing:

Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency.
Championing customer service delivery and outcomes, tracked through metrics and KPIs.
Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions.
Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours.
Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability.
Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients
Providing leadership, coaching and development to a remote team.

What We’re Looking For:

As our Operational Excellence Lead, you’re a supportive but focused people manager who knows how to get the best from your team. You have a clear vision for what operational excellence means to our trading teams, and use data and insight to guide decisions, solve problems and improve trading processes. You’re comfortable working with colleagues at all levels in the organisation, offering clear direction and helping your team stay accountable. Above all, you care about making practical improvements that strengthen performance and support the business.

You’ll ideally have:

Demonstrable experience of driving process and customer service improvements in a broking or trading‑focused insurance environment.
Strong people leadership skills, with experience managing remote teams.
Proven ability to influence stakeholders at all levels, including senior leaders.
Strong operational and change management awareness and the ability to measure the benefits of improvements.
Experience using Acturis (nice to have).

Rewards & Benefits:

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

Competitive salary with an annual pay review and bonus scheme
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually

About Jensten Group

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

#LI-LP1

Quick apply

Refine Your Search

operational excellence lead jobs in cambridge, eng

Operational Excellence Lead

UK Payroll Manager - 18 month FTC

Sales Excellence Lead

Operations Manager

Store Director – Premium food concept store (Cambridge, UK)

Senior Process Manager

Global Training Lead HTG

Front of House Manager

Executive Director, Customer Services

MAC Boots Cambridge- Counter Lead 22.5hrs

Continuous Improvement and Training Lead

HR Partner UK/IE

Business Support Manager

L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cambridge (37.5 Hours)

Workplace Experience Manager

Global Health & Safety Operations Manager

Senior Customer Service Advisor

General Manager

Sports Development & Community Manager

General Manager

I want to receive the latest job alerts for operational excellence lead in cambridge, eng

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