Service delivery director Work, Jobs in Cambridge, Eng (with Salaries)

People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
Account Operations Manager
Andron Facilities Management —Cambridge
- From £40,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Country HR Partner
Hologic —Cambridge
- £58,000 - £75,000 a year
- Management
- Travel
- Human resources
12d
Director Third Party Excellence
GlaxoSmithKline —Stevenage
- £183,150 - £305,250 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
11d
Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
12d
Senior Director, SaaS Customer Delivery
AstraZeneca —Cambridge
- PMP
- Master's degree
- AI
10d
Programme Manager (Open Programmes)
JBS Executive Education Ltd —Cambridge
- £33,361 - £41,474 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Agile
- School
- Flexible schedule
10d
Brand Director
Active Care Group —Newmarket
- Full-time
- Hybrid work
- Case management
- No degree
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Associate Director, IT Delivery Lead
Bicycle Therapeutics —Cambridge
- Full-time
- Computer Science
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
7h
Account Manager
Apleona —Saint Neots
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Travel
- Contracts
6d
Non-Executive Director - Finance
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £13,650 a year
- Part-time
- University
Technical Director II-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
- Annual leave
- Employee assistance programme
Director, Translational Science Lead
GlaxoSmithKline —Stevenage
- £178,200 - £297,000 a year
- Full-time
- Doctoral degree
- Business development
- Leadership
- Annual leave
14d
Quality and H&S Administrator
AJN Steelstock Ltd —Newmarket
- From £26,500 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Non-Executive Director - Clinical
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £13,650 a year
- Part-time
- University
Marketing Associate
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £25,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
5d
Financial Controller
Marshall Land Systems Ltd —Cambridge
- £85,000 - £93,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
Head of Curriculum - Health
Hart Learning Group —Stevenage
- Up to £67 an hour
- Full-time
- English
6d
Commissioning Support Officer – Pharmacy and Optometry
Central East Integrated Care Board —Ely
- £32,073 - £39,043 a year
- Part-time
11d

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service delivery director jobs near cambridge, eng

People Operations Manager

Malary Ltd -
Cambridge

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Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

GCSE
Microsoft Office
Analysis skills
Human resources
Mentoring
Organisational skills
HRIS

Full job description

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
Ensure a consistent, high-quality employee experience across all HR touchpoints
Continually improve response times and service quality

HR Data, Reporting & Insights

Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
Produce regular and ad hoc HR reports to support business decision-making
Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
Ensure adherence to employment legislation and internal policies where required
Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
Embed processes into BAU operations and ensure clarity
Drive a continuous improvement culture across the People team

Communication & Change Delivery

Develop and deliver clear, effective communication when rolling out new processes or initiatives
Ensure employees and managers understand HR processes and tools
Act as a trusted point of contact for guidance on People processes
Support clear and timely business wide communication where required

HR Projects & Initiatives

Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
Own project planning, including timelines, milestones, and resource requirements
Ensure delivery to agreed timelines, scope, and budget
Track and report on project progress and outcomes

Person Specification

Qualifications and Training

Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
IT literate (Microsoft Office) - essential
CIPD qualification - desirable

Experience

Strong experience in a People Operations / HR generalist or operational role - essential
Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
Strong analytical skills with the ability to interpret and present HR data - essential
Excellent attention to detail, particularly in data handling and compliance - essential
Solid understanding of HR governance and supporting employment legislation - essential
Experience designing and implementing HR processes - essential
Strong organisational and prioritisation skills - essential
Confident communicator, with the ability to engage stakeholders at all levels - essential
Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
Experience managing or mentoring HR team members - desirable
Experience working in a scaling or changing organisation - desirable
Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

Proactive and solutions-focused - essential
High level of ownership and accountability - essential
Strong attention to detail and accuracy - essential
Collaborative and approachable - essential
Driven by continuous improvement - essential
Outcome-focused - essential

Benefits

Attractive salary of £45,000 - £50,000 DOE
Company pension scheme
Free, on-site parking
Refer a friend scheme
22 days holiday plus bank holidays

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery director jobs in cambridge, eng

People Operations Manager

Account Operations Manager

Client Relationship Manager (Maternity Cover)

Country HR Partner

Director Third Party Excellence

Corporate Complaints Manager

Senior Director, SaaS Customer Delivery

Programme Manager (Open Programmes)

Brand Director

Associate Director, IT Delivery Lead

Account Manager

Non-Executive Director - Finance

Technical Director II-Location Based Entertainment

Director, Translational Science Lead

Quality and H&S Administrator

Non-Executive Director - Clinical

Marketing Associate

Financial Controller

Head of Curriculum - Health

Commissioning Support Officer – Pharmacy and Optometry

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