Technical service manager Work, Jobs in Cambridge, Eng (with Salaries)

Technical Service Manager
Bango —Cambridge
- English
- AWS
- Continuous improvement
- Employee assistance programme
- Employee discount
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Drone Pilot
Drone Surveying —Cambridge
- £38,000 - £42,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
13d
Account Manager
Apleona —Cambridge
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Business development
- Team management
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Management
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Lead Gardener
ABMC Cambridge American Cemetery —Cambridge
- Up to £59,000 a year
- Maintenance
- English
- Supervising experience
- Life insurance
- Sick pay
Quick apply
Senior Program Manager
MathWorks —Cambridge
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
Manager, Instrumentation Manufacturing
STEMCELL Technologies Inc —Cambridge
- £61,500 - £92,300 a year
- Management
- Engineering
- Continuous improvement
7d
Project Manager - Cambridge
Princebuild —Cambridge
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
Operations Manager
Rehlko —Huntingdon
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
3d
Operations Manager
WB Power Services Limited —Huntingdon
- Up to £52,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Health & wellbeing programme
- Annual leave
3h
Senior IT Infrastructure Manager
Cable Security Network UK Ltd. —Cambridge
- £75,000 - £100,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Free parking
- Health & wellbeing programme
Quick apply
Technical Manager (INFORMED Certification Programs)
LGC Assure —Cambridge
- Full-time
- Remote
- Microsoft Powerpoint
- Continuous improvement
- Team management
Quick apply
Maintenance Assistant | Operations Group | Estates and Facilities | LMB 2625
UK Research and Innovation (UKRI) —Cambridge
- £25,772 - £30,032 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Depot Manager Huntingdon
Kelling Group Limited. —Huntingdon
- From £43,200 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Life insurance
- Referral programme
Quick apply
Technical Services & Compliance Manager
Cambridge Maintenance Services —Saint Ives
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Employee discount
Area Barista Trainer - East of England & South East Midlands
Matthew Algie —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Programme Manager (Custom Programmes) - 2 vacancies
JBS Executive Education Ltd —Cambridge
- £33,361 - £41,474 a year
- Weekend availability
- Hybrid work
- Customer service
- Agile
- Communication skills
- Flexible schedule
Office Manager
Flusso Ltd —Cambridge
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Life insurance
Quick apply

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Technical Service Manager

Bango
Cambridge

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Flexible schedule

Qualifications

Microsoft Windows Server
Technical troubleshooting
Stakeholder liaison
IT service management
Internal department liaison
English
Technical support
AWS
Continuous improvement
Continuous improvement cycles oversight
Risk management
Mentoring
Major incident coordination
Management reporting
Customer support
Customer interaction
Root cause analysis
Leadership
Communication skills
Analytics

Full job description

Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide.

Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers.

The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere.

Bango, where people subscribe.

Role

Bango is seeking an experienced Technical Service Manager to serve as a trusted technical partner and strategic advisor to our most valued customers. In this role, you will lead the resolution of complex technical issues, champion customer success, and collaborate cross-functionally to drive service excellence, innovation, and continuous improvement.You will act as the technical voice of the customer within Bango, leveraging your deep technical knowledge, exceptional communication skills, and business acumen to influence outcomes and ensure our services consistently exceed expectations. This is a high-impact role at the intersection of technology and customer experience, ideal for a seasoned service delivery professional ready to take ownership and lead with authority

Responsibilities

Strategic Customer Ownership: Act as the point of contact for major customers, providing end-to-end service leadership, technical guidance, and proactive support throughout the customer lifecycle.
Issue Escalation & Resolution: Lead the management of high-priority, cross-functional incidents and post-deployment technical issues with urgency, transparency, and precision. Serve as an escalation point for critical technical matters.
Customer Advocacy: Develop deep insight into customer business objectives and operational environments, ensuring Bango services are aligned with their evolving needs and expectations.
Cross-functional Leadership: Work closely with Engineering, Operations, Tech Sales, Product, and other internal teams to resolve issues, drive service improvements, and influence product evolution.
Operational Excellence: Drive continuous improvements in service performance, monitoring, incident prevention, and root cause analysis. Champion SLAs and KPIs to measure and communicate service performance.
Subject Matter Expertise: Act as a trusted technical advisor internally and externally, developing and sharing expert-level knowledge of Bango systems, customer integrations, and operational processes.
Process and Tooling Innovation: Identify, develop, and implement tools, documentation, and processes to enhance supportability, scalability, and service quality.
Risk Management & Governance: Ensure all live route changes and production activities are managed with strong controls, communication, and stakeholder alignment.
Performance Reporting: Own the creation of executive-level reporting and service reviews, providing transparency on SLA adherence, incident trends, and opportunities for improvement.
Knowledge Leadership: Mentor peers, lead workshops, and contribute to the development of the Technical Services team’s capability and resilience.
Data Analysis: Proven experience in data analysis and interpretation.

Essentials

Minimum 5 years of experience in a technical service delivery, support, or operations role within a complex, real-time digital environment.
Demonstrated ability to lead technical incident management, customer escalations, and post-launch stabilization.
Strong understanding of SLA management and operational performance metrics.
Proven ability to influence and engage with senior stakeholders (technical and non-technical) across multiple functions and geographies.
Experience troubleshooting complex systems (APIs, services, infrastructure, connectivity) with a structured and analytical approach.
Fluent in English (written and spoken) with strong written documentation and reporting skills.
Experience acting as a service delivery manager, technical account manager, or equivalent in a customer-facing, SLA-driven environment.
Ability to work flexibly, including occasional out-of-hours escalations as part of a senior support rota.
Strong personal integrity, accountability, and a passion for continuous learning

Desirables

Experience supporting internet-scale, mission-critical services.
Working knowledge of Windows Server, .NET-based applications, and API integrations.
Familiarity with AWS services, cloud operations, and modern infrastructure.
Understanding of security principles, incident response, and data protection best practices.
Exposure to monitoring tools, automation, and proactive alerting systems.
Experience in driving cross-team improvements in reliability, availability, and supportability.

Benefits

A friendly, informal working environment
Your own Bango buddy – to help you settle in
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service
Cycle to work, gym discount
Weekly Pilates & Yoga classes (virtual)
Financial support for employee activity groups and charitable activities
Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
Company branded hoodie… to keep you happy and comfortable
Group personal pension scheme
Life assurance
Employee Assistance Program
1Password
Income Protection
Bango branded Chilly’s bottle and coffee cup

Interested in this exciting opportunity?

We’d love to hear from you!

Location

UK - Cambridge

Job Title

Technical Service Manager

Apply Now

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