Service: Customer Support Services - Customer Engagement
Closing Date: Wednesday 8th July 2026
Argyll and Bute Council’s Digital Services team are seeking a Customer Service Agent (Digital) to support the Council’s Web Team in delivering high quality digital services. This is a temporary full time post until May 2027 and is based in Kintyre House, Campbeltown. This is an exciting opportunity to be part of a team focused on improving how customers access information and services online.
The Customer Service Agent (Digital) will assist the Web Team with day-to-day digital service activities, helping to ensure that the Council’s website and online content remain accurate, accessible and user-focused.
The role will involve editing and maintaining web content, carrying out accessibility checks to support compliance with recognised standards, and gathering and analysing data to help inform improvements to digital services. The postholder will also support a range of routine digital and administrative tasks, contributing to the smooth running and continuous improvement of web services.
Working closely with colleagues across Digital Services and Customer Services, the successful candidate will help ensure that content is clear, up to date and aligned with customer needs, while supporting the Council’s digital-first approach.
This role would suit someone with strong attention to detail, good organisational skills and an interest in digital services, accessibility and improving the customer experience online.
Please refer to the Job Description and include all necessary information when applying.
Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.
Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.
Learn more here: Argyll and Bute Employee Recognition Programme, Disability Confident, Armed Forces, Fair Work First Statement, Equality and Fairness, Climate Change, Hybrid and Flexible Working Policy
Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.
- This is a temporary post which may be filled on a secondment basis by an employee wishing to gain experience/career development and will be at the discretion of the employee’s Third Tier Manager. If you wish to apply for this post as a secondment, please refer to the secondment guidance.
To apply for this vacancy, please click on the Apply Now button at the top of this page.
If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is
- Lorne MacBrayne, Digital Engagement Services Manager
- Email: [email protected]
- Telephone: 01546 604600
- Reference: ARB18219 / 022181
Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.
Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.
