POSITION SUMMARY
In line with hotel policies and procedures, the Shift Engineer – Heating and Ventilation will provide a proactive and reactive maintenance service across the hotel, with a particular focus on heating, ventilation, air conditioning systems, fan coil units, air handling units, guestroom comfort systems, and associated plant equipment.
The role will support the wider Engineering team by ensuring that heating and cooling systems are maintained, faults are diagnosed quickly, and remedial works are completed to a high standard. The post holder will contribute to guest comfort, energy efficiency, compliance, plant reliability, and overall guest satisfaction.
This position is primarily Monday to Friday, but the engineer will be expected to provide occasional shift cover for the standard Shift Engineers when operationally required.
Critical Tasks
- Carry out planned preventative maintenance on fan coil units: Inspect, clean, service and maintain fan coil units, including filters, strainers, drip trays, coils, valves, actuators and condensate drains.
- Carry out routine checks on heating and cooling performance in guestrooms, public areas, meeting rooms, back-of-house areas and plantrooms.
- Identify and report poor airflow, temperature imbalance, blocked filters, faulty valves, failed actuators, leaking pipework, water flow issues and control faults.
- Support the delivery of seasonal changeover works, including heating-to-cooling and cooling-to-heating preparation where applicable.
- Ensure HVAC systems are operating safely, efficiently and in line with hotel standards.
- Diagnose and troubleshoot faults relating to heating, cooling, ventilation and fan coil unit systems.
- Investigate guestroom comfort complaints, including rooms too hot, too cold, noisy FCUs, no airflow, leaks, smells, or poor ventilation.
- Carry out first-line remedial works where competent, including replacement or adjustment of valves, actuators, thermostats, filters, belts, sensors and basic controls.
- Identify when specialist contractor support is required and provide clear technical information to assist with contractor attendance.
- Escalate recurring faults, system defects or plant performance issues to the Engineering Manager.
- Record all faults, actions taken and recommendations clearly on the hotel maintenance system.
- Complete planned maintenance tasks to the required standard and within agreed timescales.
- Support the Engineering team with preventative maintenance of mechanical rooms, plant equipment, guestroom systems and public area equipment.
- Maintain stock levels of commonly used HVAC parts, including filters, belts, valves, actuators, thermostats and fittings, and raise requisitions when required.
- Respond and attend to guest repair requests.
- Communicate with guests/customers to resolve maintenance issues.
- Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines.
- Carry equipment (e.g., tools, tester). Identify, locate and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed.
- Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
- Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
- Test, troubleshoot and perform basic repair on all types of equipment, plumbing e.g., plunge toilet and unclog drain), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
- Program TV’s and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work.
- Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handlers schedules and making temperature changes.
- Protect the assets of the hotel and company to include any items of uniform and company tools issued.
- Provide a fast, professional and reactive response to breakdown calls and emergencies.
- Be conversant with all maintenance department policies and procedures.
- Participate within the engineering shift rota pattern.
- Comply with all current relevant health and safety policies and procedures.
- Perform any other reasonable duties as requested from time to time.
- Perform all duties professionally, promptly, and efficiently.
Health and Safety
- Ensure that any potential hazards and real hazards are reported immediately and rectified.
- Be fully aware and conversant with all departmental fire, emergency and BOMB procedures.
- Always follow the correct safety procedures to carry out any job that may be deemed to be hazardous.
- Take responsibility for ensuring that any equipment issued for personal protective use is kept in good condition and regularly inspected for defects prior to each use.
General Duties:
- Maintain appropriate standards of conduct, dress/uniforms, and hygiene.
- Communicate with all departmental managers and staff alike.
- Maintain a positive attitude to work duties and colleagues at all times.
- Maintain a flexible approach and attitude to work and work hours.
- Participate in any relevant training courses offered from time to time.
- Assist fellow employees at times when help is required.
- Always strive to improve “job” knowledge.
- Keep work areas clean and tidy at all times.
- Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours that are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
Be fully conversant with:
- Hotel fire, health and safety procedures.
- Hotel and company security procedures.
- Hotel facilities and attractions.
- Hotel standards of operation and departmental procedures.
PREFERRED QUALIFICATIONS
Education: Good level of English essential.
Related Work Experience: Previous experience working in a hotel engineering department or similar environment.
Supervisory Experience: No supervisory experience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
