It engineer Work, Jobs in Cannock (with Salaries)

2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
11d
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply

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Junior IT Support Technician
Palletways UK Limited —Lichfield
Handle telephone calls relating to support requirements. Drive or have access to a vehicle/bike for daily commute. IT support: 2 years (preferred).
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MR MOBILE & TECH LIMITED —Nuneaton
Manage user accounts, passwords, and access using Active Directory. Experience with Active Directory and basic Windows Server administration.
£41,700 a year
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13d

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2nd Line Technical Support Engineer

Intuitive Computer Management Ltd
Brierley Hill

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
11 days ago

Benefits

Free parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
MCSA
Software troubleshooting
Customer service
LAN
Technical support
Network infrastructure
Firewall
DHCP
ITIL
IT support
DNS
Network support
Technical writing
Communication skills
Help desk

Full job description

We are looking for a skilled 2nd Line Technical Support Engineer to join our team. We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.

The ideal candidate will have strong experience in networking, Windows Server environments, Office 365 administration, and Active Directory. Experience with WatchGuard firewalls is a strong advantage. Certifications: Microsoft certifications desirable

This role involves handling escalations from the 1st Line team, managing more complex incidents, and supporting onsite technical requirements when needed. You will work closely with our technical teams to ensure high‑quality service delivery to end users.

Location: 70% Office-Based / 30% Onsite

Duties

Key Responsibilities
Provide 2nd line technical support for escalated incidents and service requests.

Collaborate with the wider IT team to identify and implement service improvements.

Troubleshoot and resolve issues relating to:
Networking (LAN, WAN, VLANs, routing, switching)
Windows Server environments
Active Directory (users, groups, GPOs)
DHCP & DNS administration
Office 365 / Microsoft 365 platforms
Support WatchGuard firewalls, VPNs, and security configurations (training can be provided if required).
Manage escalations professionally and provide clear communication to end users.
Install, configure, and maintain hardware, software, and network equipment.
Support onsite activities such as hardware deployment, network troubleshooting, and project rollouts (approx. 30% of time).
Produce accurate documentation, including knowledge base articles and technical procedures.

Skills

Demonstrable experience in a 2nd Line IT Support or Technical Support Engineer role.
Strong technical understanding of:
Networking fundamentals (routers, switches, VLANs, firewalls)
Active Directory and Group Policy
Windows Server administration
DHCP / DNS
Office 365 / Microsoft 365
Experience with WatchGuard or other enterprise firewalls is highly advantageous.
Good understanding of ITIL principles.
Excellent troubleshooting and problem‑solving skills.
Strong communication skills, both written and verbal.
Ability to work independently and manage time effectively.
Microsoft certifications (e.g., MCSA, Azure Fundamentals, MS‑900, MD‑102) are desirable.

What We Offer

Opportunity to work with modern technologies and security solutions.
Support for training and professional certifications.
A collaborative and supportive team environment with genuine opportunities for career progression.
We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.
Exposure to a variety of technical challenges across both office and onsite environments.

Job Types: Full-time, Permanent

Application question(s):

Are Microsoft certified or currently working towards certification?

Experience:

2nd Line IT Support: 2 years (required)

Work Location: In person

Pay: £26,000.00-£30,000.00 per year

Benefits:

Free parking

Application question(s):

Do you have 2 years experience in a 2nd Line role?
Are you Microsoft certified?

Work Location: In person

Quick apply

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