support solutions Work, Jobs in canterbury (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Customer Support Agent
Bullfinch Recruitment —Canterbury
- From £12,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Analysis skills
Quick apply
Sales Assistant / Driver
Crown Paints —Canterbury
- £12.71 an hour
- Part-time
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Marketing Executive
Formula Space Ltd —Canterbury
- £30,000 - £34,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
Marketing & Business Support Coordinator
Maxro management limited —Deal
- From £15.50 an hour
- Temporary
- Hybrid work
- Hospitality
- Social media management
- Hotel
- Work from home
- Flexible schedule
Quick apply
18h
Quality Assurance and Stock Controller
Foodari Limited —Canterbury
- From £32,000 a year
- Weekend availability
- Sales
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Experienced Inventory & Demand Planner
MattressNextDay —Whitstable
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Free parking
- Employee discount
Quick apply
14d
Sales Person
Huws Gray Group —Herne Bay
- Sales
- Customer service
- IT
- Employee discount
Warehouse Operative 5pm-3am
Foodari Limited —Canterbury
- £12.71 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2d
Test Analyst
Goaco —Ebbsfleet
- £41,000 - £45,000 a year
- Full-time
- Java
- SQL
- Analysis skills
6d
Operations Packer
Sharpak Aylesham —Aylesham
- £12.70 - £12.71 an hour
- Quality control
- Communication skills
- Employee assistance programme
Quick apply
Billing Support Associate
wavenet —Canterbury
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
IT Support Apprentice
QA Apprenticeships —Maidstone
- £27,000 a year
- Full-time
- Windows
- Computer skills
- Employee assistance programme
- Life insurance
Mortgage Advisor
The Mortgage Experts —Herne Bay
- £60,000 - £100,000 a year
- Remote
MET Technician
FMG Repair Services —Canterbury
- Up to £24 an hour
- Annual leave
- Employee discount
Quick apply
7d
Domestic Assistant - Part time
2gether support solutions —Canterbury
- £13.45 - £14.45 an hour
- Part-time
- No experience needed
- Employee discount
23h
Player Operations Specialist
Bullfinch Recruitment —Canterbury
- From £18,000 a year
- English
- Accounting
- In-person
Quick apply
IT Support Engineer & Cyber Security (L2+)
Goaco —Ebbsfleet
- Weekend availability
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Warehouse Operative/ Dispatch Picker
Foodari Limited —Canterbury
- £12.71 an hour
- Full-time
- Forklift
- Driving
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Operations Recycling Operative
Sharpak Aylesham —Aylesham
- £12.70 - £12.71 an hour
- Communication skills
- Employee assistance programme
Quick apply
1d

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

support solutions jobs in canterbury

Service Desk Technician

Customer Support Agent

Sales Assistant / Driver

Marketing Executive

Marketing & Business Support Coordinator

Quality Assurance and Stock Controller

Experienced Inventory & Demand Planner

Sales Person

Warehouse Operative 5pm-3am

Test Analyst

Operations Packer

Billing Support Associate

IT Support Apprentice

Mortgage Advisor

MET Technician

Domestic Assistant - Part time

Player Operations Specialist

IT Support Engineer & Cyber Security (L2+)

Warehouse Operative/ Dispatch Picker

Operations Recycling Operative

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