Head of customer success Work, Jobs in Capenhurst, Chs (with Salaries)

Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
5d
Technical Manager
The Village Bakery (Wrexham) Ltd —Wrexham
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Head of PaaS Product Management
EA Technology —Chester
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Product management
- Referral programme
Quick apply
10d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
10d
Support Desk
ITAS —Mold
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
10d
Senior Marketing Manager
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Spanish
- Sales
- Marketing
- Employee assistance programme
Quick apply
Head of Acquisition
The Protein Works™ —Liverpool
- Full-time
- AI
Quick apply
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Finance Officer
ITAS —Mold
Head of Financial Strategy – International & Partnerships
Iceland —Deeside
- Full-time
- Leadership
- Store discount
- Employee discount
Solutions Consultant
ITAS —Mold
Information Governance Analyst
Iceland —Deeside
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Claims Handler Apprentice
The Granite Group —Liverpool
- £19,148 - £26,938 a year
- Full-time
- Communication skills
Quick apply
7d
Sales Valuer/Lister - Estate Agent (Part Time)
Atlas Estate Agents —Liverpool
- £25,000 - £50,000 a year
- Part-time
- Sales
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
Cashflow Manager
RS Integrated Supply —Warrington
- Analysis skills
- Contracts
- Communication skills
Head of Development - Salesforce
Radius Limited —Crewe
- Full-time
- Salesforce
- Agile
- Café
- Employee assistance programme
Quick apply
Registered Domiciliary Manager
Comfort Call Limited —Widnes
- £36,626 a year
- Leadership
11d
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
14h

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head of customer success jobs near capenhurst, chs

Head of Owner Success

Sykes Holiday Cottages -
Chester

Quick apply

Job details

Full-time
£70,000 - £80,000 a year

Benefits

On-site gym
Company pension
Company events
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Presentation skills
Account management
Communication skills

Full job description

Head of Owner Success

Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director

About Us

Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we’ve become one of the UK’s fastest-growing holiday let agencies.

What started as a family-run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike.

Part of Forge Holiday Group, we’re building a culture where ambition, creativity and collaboration thrive.

We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask — we’re happy to help.

About the Role

We’re looking for an experienced and commercially focused Head of Owner Success to lead and shape our owner proposition.

Reporting to the Portfolio Director, you’ll take ownership of the Owner Success strategy, leading a national, multi-layered team across Sykes based in Chester and our Regional Brands. You'll use data, owner insight and AI-powered tools to drive growth, improve retention and deliver exceptional owner experiences.

This is a senior role with regular UK travel and the opportunity to influence strategy and drive performance at the highest level.

What You'll Be Doing

Lead and develop high-performing teams across Owner Success and Property Services

Shape and deliver the long-term Owner Success strategy

Own key performance metrics including, Portfolio Growth, Owner Retention, NPS and P&L performance

Build strong relationships with key and strategic property owners

️ Drive operational excellence and collaborate across Commercial, Marketing, Technology and Operations

✈️ Represent Sykes across the UK through owner engagement, regional visits and industry events

What We're Looking For

We’re looking for a strategic and commercially minded leader who combines big-picture thinking with operational excellence and has the credibility to influence at senior level.

You’ll bring:

✅ Significant experience in a senior leadership role within Owner Success, Customer Success, Account Management, or a related field

✅ Experience within the holiday, travel, property management, marketplace, or a similar customer-focused sector would be highly advantageous

✅ A proven track record of building, leading and scaling high-performing teams, with experience developing talent and driving a strong performance culture

✅ Strong analytical capability and experience using data, insights and performance metrics to drive decision-making and improve outcomes

✅ Exceptional communication and influencing skills, with confidence engaging and building alignment across senior stakeholders and executive teams

✅ Experience operating with a strong commercial mindset in an operational environment, balancing customer outcomes with business performance

✅ Confidence presenting and influencing at leadership and board level

✅ A willingness to travel regularly across the UK

Our Benefits

✈️ 33 days holiday + up to 5 extra with long service
Buy additional holiday
Birthday off
✋ 2 volunteering days
Enhanced parental leave
Pension contributions
Discounted stays at Forest Holidays & Sykes Cottages
❤️‍ Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
‍ ️ On-site gym & parking at Chester HQ
Employee savings scheme
Long service awards & company events

✨ Join us and help shape the future of Owner Success at Sykes Holiday Cottages.

Apply today.

Quick apply

Refine Your Search

head of customer success jobs in capenhurst, chs

Head of Owner Success

Head of Block

Technical Manager

Head of PaaS Product Management

Head of Mobilisation & Programme Delivery

Support Desk

Head of Field Service Operations (UK & Ireland)

Senior Marketing Manager

Head of Acquisition

Assistant Manager

Finance Officer

Head of Financial Strategy – International & Partnerships

Solutions Consultant

Information Governance Analyst

Claims Handler Apprentice

Sales Valuer/Lister - Estate Agent (Part Time)

Cashflow Manager

Head of Development - Salesforce

Registered Domiciliary Manager

Head of People Services

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