Helpdesk support Work, Jobs in Cardiff, Crf (with Salaries)

IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
7d
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
6d
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Administrator
Lorne Stewart —Cardiff
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
5d
Facilities Officer
Cardiff Sixth Form College —Cardiff
- £25,500 - £26,500 a year
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Senior Assistant, HR Services – People Service Desk
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6h
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
6d
Helpdesk Administrator
SUEZ —Weston-super-Mare
- £25,430.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Attendance/Helpdesk Administrator
Bristol Grammar School —Bristol
- £8,500 - £10,300 a year
- Part-time
- Administrative experience
- IT
- School
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
6d
Facilities Coordinator
JLL —Bristol
- Travel
Facilities Assistant
Liberata —Weston-super-Mare
- £24,522 a year
- Full-time
- Microsoft Office
- Organisational skills
7d
Multikskilled Technician
CBRE —Merthyr Tydfil
- Full-time
- Employee discount
7d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
12d

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IT Support Technician

Commercial -
Cardiff

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Job details

Permanent | Full-time
Up to £26,228 a year

Benefits

Employee assistance programme
On-site parking

Qualifications

Azure
Windows
Microsoft Office
IT support
Organisational skills
Communication skills
Intune
Time management
Help desk
Information Technology

Full job description

We’re looking for a IT Support Technician to join our team on-site with one of our valued clients in the legal services sector. This role is ideal for someone who has recently completed a university degree, college course in IT (or equivalent) and is eager to take their first steps into the industry. You’ll work alongside the onsite IT Support Technician, gaining hands-on experience in tasks such as setting up laptops, preinstallations, building machines, logging support calls, and carrying out basic troubleshooting. This is a great opportunity to start building a career in IT within a professional services environment.

Our client's culture is shaped by its values, which you’ll be expected to reflect in your daily interactions and technical delivery:

Approachability: Open and personable in interactions with colleagues and clients.
Integrity: Trusted to follow through on commitments and act with honesty.
Clarity: Communicate clearly and accurately across all channels.
Excellence: Deliver high-quality support across all areas of legal technology.
Boldness: Take initiative, make confident decisions, and seek innovative solutions.

Your responsibilities as an IT Technician will be:

Assist in setting up and configuring laptops, desktops, and other end-user devices.
Support preinitiation processes including imaging and basic configuration of machines.
Log and track support calls and service requests using the firm's helpdesk system.
Provide basic troubleshooting and escalate issues to senior technicians when necessary.
Maintain accurate records of hardware deployments and software installations.
Ensure all activities uphold confidentiality and data protection standards.

About you

A keen interest in IT and technology with a willingness to learn.
Basic understanding of Windows operating systems and Microsoft Office applications.
Good communication skills and a helpful, professional attitude.
Ability to follow instructions and work collaboratively with the onsite technician.
Strong organisational skills and attention to detail.
Strong time management skills and the ability to handle multiple tasks and priorities simultaneously.
A professional, approachable manner suited to working in a client-facing legal environment

Essential technical skills and experience:

Basic familiarity with Windows 10 & 11
Microsoft Office 365
Basic hardware setup and troubleshooting (laptops, desktops, printers)
Logging and tracking support tickets

Desirable technical skills and experience:

Exposure to Microsoft Intune and Azure Virtual Desktop
Experience with helpdesk or ticketing systems
Interest in legal technology platforms
Some experience of Apple Business Manager preferred

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

A base salary of up to £26,228 per annum
A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
An enhanced family leave package to support you and your growing family
Life Assurance, offering peace of mind with cover equivalent to four times your salary
Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.

Quick apply

Refine Your Search

helpdesk support jobs in cardiff, crf

IT Support Technician

Service Desk Advisor (First Line Helpdesk)

IT Support Engineer

HR Helpdesk Supervisor

2nd Line Support Analyst

Administrator

Facilities Officer

IT Services Lead

Senior Assistant, HR Services – People Service Desk

IT Services Lead

Helpdesk Administrator

Maintenance Officer

Facilities Helpdesk Manager

Attendance/Helpdesk Administrator

IT Technician

Receptionist/Administrator

Facilities Coordinator

Facilities Assistant

Multikskilled Technician

Service & Installation Administrator

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