Helpdesk support Work, Jobs in Cardiff, Crf (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
12d
Paralegal Support - Paralegal Support Team
Hugh James —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance programme
- Employee discount
1d
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
10d
Administration Assistant
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Customer service
- Computer skills
- Communication skills
- Referral programme
Admin Assistant – Logistics
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Customer service
- Computer skills
- Communication skills
- Referral programme
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
5d
Multi Site Technician - Weston Super Mare, Highbridge, Bridgwater
City Facilities Management (UK) —Weston-super-Mare
- £41,506.36 a year
- Overtime
- Employee discount
- Life insurance
2d
Maintenance Technician
CBRE —Cardiff
- Full-time
- Maintenance
10d
Technical Lead Officer
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Travel
13d
CCTV Drainage Engineer
Ambipar Site Services Ltd —Avonmouth
- £15 - £19 an hour
- Overtime
- Customer service
- Plumbing
- Travel
- Referral programme
Quick apply
Multiskilled Technician
CBRE —Merthyr Tydfil
- Full-time
- Employee discount
Facilities Assistant
JLL —Bristol

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

helpdesk support jobs in cardiff, crf

IT Support and Systems Assistant

Service Desk Advisor (First Line Helpdesk)

Paralegal Support - Paralegal Support Team

MultiSkilled Host

Administration Assistant

Admin Assistant – Logistics

Facilities Helpdesk Manager

ICT Technical Engineer - Infrastructure

Multi Site Technician - Weston Super Mare, Highbridge, Bridgwater

Maintenance Technician

Technical Lead Officer

CCTV Drainage Engineer

Multiskilled Technician

Facilities Assistant

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