implementation specialist Work, Jobs in cardiff, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
8d
Community Engagement Manager
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
2d
Account Director - 16 months FTC
Walker & Sloan —Cardiff
- Leadership
Human Resources Business Partner (Wellbeing)
South Wales Police —Bridgend
- £47,046 - £50,949 a year
- Full-time
- Microsoft Office
- Presentation skills
- Travel
- Employee discount
6d
Technical Support Specialist
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Brand Application Specialist
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
OMC Security Operations Specialist
Vantage Data Centers UK Management Company Ltd —Newport
- Weekend availability
- Communication skills
Quick apply
Senior Food Technologist
Cardiff Metropolitan University —Cardiff
- £45,413 - £51,039 a year
- Full-time
- Project management
- School
- Time management
- Annual leave
Technical Specialist (Teaching)
University of Bristol —Bristol
- £39,906 - £44,746 a year
- Full-time
- University
- School
- Teaching
23h
Team Leader - Cardiff Crown Court
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
14d
Consultant in Intensive Care Medicine and Anaesthesia
Cardiff and Vale University Health Board —Cardiff
- £114,099 - £166,585 a year
- Full-time
12h
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
2d
Planning Policy Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £38,220 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
1d
Welsh Language Officer
Aneurin Bevan University Health Board —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- Paid training
5d
Senior Clinical Research Fellow in Knee Surgery (T&O)
Cardiff and Vale University Health Board —Penarth
- £46,324 - £71,814 a year
- Full-time
2d
Senior Endoscopy Fellow -Advanced Diagnostic & Therapeutic Colonoscopy
Cardiff and Vale University Health Board —Cardiff
- £46,324 - £71,814 a year
- Part-time
Corporate Governance Assistant (18 months FTC)
Hodge Bank —Cardiff
- £35,000 a year
- Full-time
- Hybrid work
- English
- Financial services
- Health & wellbeing programme
- Gym membership
Quick apply

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implementation specialist jobs near cardiff, crf

Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

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Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

implementation specialist jobs in cardiff, crf

Ombudsman and Complex Complaints Lead

Onboarding Specialist

Assistant Operational Manager

Community Engagement Manager

Account Director - 16 months FTC

Human Resources Business Partner (Wellbeing)

Technical Support Specialist

Brand Application Specialist

OMC Security Operations Specialist

Senior Food Technologist

Technical Specialist (Teaching)

Team Leader - Cardiff Crown Court

Consultant in Intensive Care Medicine and Anaesthesia

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior Project Manager – Technical Delivery (SRS)

Planning Policy Officer

Welsh Language Officer

Senior Clinical Research Fellow in Knee Surgery (T&O)

Senior Endoscopy Fellow -Advanced Diagnostic & Therapeutic Colonoscopy

Corporate Governance Assistant (18 months FTC)

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