Operational excellence team leader Work, Jobs in Cardiff, Crf (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
3d
Chief Operating Officer (Hospitality)
Catal Kaya Hospitality Group —Cardiff
- £6,200 - £14,300 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Health & wellbeing programme
Quick apply
Portfolio Management Team Leader
Savills —Cardiff
- Communication skills
- Annual leave
13d
Depot Manager
Renault Truck Commercials —Cardiff
- Up to £71,000 a year
- Management
- Power tools
- In-person
- Free parking
- Store discount
Quick apply
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
14d
Marketing Projects Team Manager
Enable Promotional Marketing —Weston-super-Mare
- £36,000 - £38,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Operations Leader
Revvity —Llantrisant
- Engineering
- ERP systems
- Travel
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
4d
Rail Assurance Manager
Ground Control —Aberdare
- Full-time
- Remote
- Driving
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Military
- Maintenance
- Supervising experience
14d
Director, Operations
Thermo Fisher Scientific —Cardiff
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Part time Cleaning Supervisor
Equans —Cardiff
- £12,194 a year
- Part-time
- Supervising experience
- Annual leave
- Employee assistance programme
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Casino Manager
Grosvenor Casinos —Cardiff
- Weekend availability
- Management
- In-person
- Communication skills
Quick apply
Warehouse Operations Manager
Cellar Drinks Company —Blaenau Gwent
- £40,000 - £50,000 a year
- Full-time
- Management
- Team management
- Warehouse experience
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
3h

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
3 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

operational excellence team leader jobs in cardiff, crf

Customer Service Team Leader

Chief Operating Officer (Hospitality)

Portfolio Management Team Leader

Depot Manager

Retail Team Leader

Store Manager

Operational Excellence Analyst

Marketing Projects Team Manager

Operations Leader

Assistant Manager

Assistant Facilities Manager

Rail Assurance Manager

Production Line Manager

Director, Operations

Part time Cleaning Supervisor

Senior Operations Manager

Casino Manager

Warehouse Operations Manager

Assistant Store Manager

Store Manager

I want to receive the latest job alerts for operational excellence team leader in cardiff, crf

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