1st line support Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
13d
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
8d
IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
Quick apply
Junior Systems Administrator
Target —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- DevOps
- Scripting
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Charge Point Maintenence Coordinator
Liberty Global —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Digital Engagement Officer - Welsh Language
Public Sector Resourcing —Cardiff
- £312 a month
- Full-time
- Hybrid work
- Bilingual
- Social media management
- English
- Annual leave
9d
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
2d
Clinical Research Fellow
Velindre Cancer Centre —Whitchurch
- £47,946 - £74,328 a year
- Part-time
- Doctoral degree
- English
- University
19h
Nursery Nurse
Daisy Day Nursery —Cardiff
- £12.88 - £13.24 an hour
- Part-time
- Childcare
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Appointment Clerk
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £25,272 a year
- Full-time
19h
Research Recruitment Lead
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- Project management
- University
- Communication skills
- Annual leave
1d
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
Prisoner Escort and Driver
Serco Plc —Bristol
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Compliance Engineer
Eaton —Cwmbran
- Hybrid work
- Engineering
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Senior Occupational Health Nurse Advisor - Hybrid Working
Avon and Somerset Constabulary —Portishead
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Employee discount
Sales Representative
Kwan Yick —Newport
- Full-time
- Sales
- Customer service
- Travel
- Free parking
- Employee assistance programme
Quick apply

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Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply
13d
IT Support Technician
Wishford Education —Tetbury
Due to this, a full clean UK driving licence and own transport is required. Identifying more serious underlying issues and raising them in a timely manner with…
£27,000 - £29,000 a year
Quick apply

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year
13 days ago

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

1st line support jobs in cardiff, wls

Technical Support Engineer

IT Support Technician

IT Service Desk Analyst

Junior Systems Administrator

IT Technician

Charge Point Maintenence Coordinator

Senior Digital Engagement Officer - Welsh Language

IT Technician

Clinical Research Fellow

Nursery Nurse

Appointment Clerk

Research Recruitment Lead

CNC Setter/Operator

Prisoner Escort and Driver

Compliance Engineer

Software Customer Service Manager

Senior Occupational Health Nurse Advisor - Hybrid Working

Sales Representative

Other jobs to consider

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