desk manager Work, Jobs in cardiff, wls (with Salaries)

Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
4d
ICT Service Desk Technician
BUUK Infrastructure —Cardiff
- From £31,519 a year
- Hybrid work
- Travel
- Computer networking
- IT
10d
Receptionist
Hilton Cardiff —Cardiff
- £12.71 an hour
- Part-time
- Front desk
- Employee discount
- Referral programme
Quick apply
5d
Data & MI Manager
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- SQL
- Financial services
- Python
- Employee assistance programme
1d
Audit Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Accounting
- Mentoring
- Communication skills
14d
Internal Sales Support - Key Accounts
Motonovo Finance —Cardiff
- Temporary
- Hybrid work
- Microsoft Excel
- Organisational skills
- Time management
- Employee assistance programme
10d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
4d
Sales Manager
Mabey Hire —Cardiff
- Full-time
- Hybrid work
- Civil engineering
- Sales
- School
Quick apply
2d
Accounts Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
4d
Trade Sales Manager
Selco —Cardiff
- £15.90 an hour
- Full-time
- Employee assistance programme
- Employee discount
Helpdesk Administrator
SUEZ —Weston-super-Mare
- £25,430.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
Candidate Attraction Coordinator
Procurae Group —Bristol
- £28,000 a year
- Full-time
- Marketing
- Employee discount
- Referral programme
Quick apply
10d
IT Support Engineer
St Peter's Hospice —Bristol
- Up to £35,000 a year
- Full-time
- Travel
- IT
- Hospice
Multi-Skill Food and Beverage Assistant
Holiday Inn Cardiff North —Cardiff
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
5d
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Finance Assistant
University of Bristol —Bristol
- £26,093 - £28,778 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Business Tax Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- IT

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Library Enquiry Services Manager - HEO

Welsh Government -
Cardiff

Apply Now

Job details

Permanent | Part-time | Full-time
£37,111 - £45,378 a year
4 days ago

Benefits

Company pension

Qualifications

Presentation skills
Computer networking
Leadership
Welsh

Full job description

Details

Reference number

464767

Salary

£37,111 - £45,378

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

Knowledge, Information & Records Management

Type of role

Knowledge and Information Management

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Cathays, Cardiff

About the job

Job summary

The Welsh Governments Knowledge and Library Service provides information and research services to policy and legal teams based in multiple locations. The library collection comprises print and digital resources supporting the development of policy and legislation in Wales and includes the official publications archive. The Librarys print collection is held in Cardiff although most services such as training, literature searching and enquiries are provided remotely.

Following a retirement in the Welsh Government Knowledge & Library Services team, we are seeking an Enquiry Services Manager to deliver services to Welsh Governments policy and legal teams. The post currently line manages three librarians and task manages other team members, so experience of leading teams is essential. Youll be working alongside two other team leaders to allocate and share resources and prioritise work.

Reporting to the Head of Knowledge & Library Services, youll have day to day responsibility for managing the literature search and enquiry services and helping develop these to meet changing needs. Youll ensure customer satisfaction through effective monitoring of feedback and identify areas for improvement. Youll also be involved in helping develop and define our training offering. As subject matter expert, youll also provide professional advice to support the Head of Knowledge and Library Services and the Chief Librarian.

Job description

Line and task management of librarians (EO) and library assistants.
Advice, support and training to the information professionals undertaking literature searches to ensure that standards are met and maintained.
Manage and develop the literature search service, including allocation of work, setting deadlines, and quality checking.
Collection and analysis of statistics relating to customer experience and service delivery to inform developments.
Manage the general enquiry service by maintaining staffing levels and developing mechanisms for knowledge sharing.
Engagement with stakeholders, suppliers and professional groups
Maintain an awareness of legislative developments as they relate to information and library management, including copyright, Re-use of Public Sector Information (RPSI), FoI Publication Scheme requirements and copyright.

Person specification

This is an opportunity to develop experience at HEO level. Youll broaden and develop your knowledge of research in order to support your team and provide an effective, high-quality service to library users. Youll also develop your management skill set as you task and line manage the library team in collaboration with the other library managers. In this role youll develop an understanding of the work involved in developing government policy and will be making a contribution to the development of Welsh Government policy.

The postholder will represent Welsh Government in a number of professional networks. In addition to developing a wider awareness of professional issues, involvement in the wider Government Knowledge & Information Management network will develop awareness of the sector.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

Desk Research: *Please refer to advert for more information.*
Information Literacy: *Please refer to the advert for more information.*

Benefits

Alongside your salary of £37,111, Welsh Government contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview
The Welsh Government library is located in Cardiff. Regular travel to the office will be expected to provide services and support, this is currently 2 or 3 days per week but flexibility will be required as this could increase.
Experience of working in libraries or information management is required for the role. Candidates are required to hold a degree or postgraduate qualification in librarianship, information studies or information management, this is an essential criteria and details of this should be included within your CV. Evidence will be requested at onboarding stage.
Candidates are required to submit a CV as part of their application, CVs should be of a maximum of 2 sides detailing your work experience and qualifications CVs will be scored against the experience criteria
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
A presentation/ test on Delivering at Pace will be required at interview. More information will be provided in the invitations to that stage.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team