Direct support professional Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Onboarding Analyst (Weekends)
Capital On Tap —Cardiff
- £500 - £750 a week
- Weekend availability
- Financial services
Onboarding Analyst
Capital On Tap —Cardiff
- £500 - £750 a week
- Monday to Friday
- Financial services
Legal Support Assistant
HCR —Cardiff
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
4d
Support Worker (Male)
Priory Group —Roath
- Referral programme
Probation Service Officer - Cardiff and Vale (Wales)
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
6d
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
23h
Sales Representative - Lubricants South Wales region
NCH Europe —Cardiff
- £30,000 a year
- Full-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
4d
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
5d
Tribunal Caseworker (Plus Reserves)
Intellectual Property Office —Newport
- £29,952 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
12d
Sales Representative
M.R.V L.T.D —Cardiff
- Full-time
- Sales
- Customer service
- No experience needed
- Employee discount
- Referral programme
Quick apply
8d
Personal Assistant
Downton international —Burnham-on-Sea
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Social media management
- English
- Project management
- Profit sharing
- Health & wellbeing programme
Quick apply
23h
Operational Support Officer
HM Courts and Tribunals Service —Cardiff
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
19h
Senior Support Worker
Priory Group —Roath
- Full-time
- Referral programme
Letting Agent
The Letting Experts —Cardiff
- £70,000 - £100,000 a year
- Remote
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Front Office Manager
Marriott Cardiff —Cardiff
- Full-time
- Hotel
- Front desk
- Office experience
Quick apply

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direct support professional jobs near cardiff, wls

Customer Service Advisor - Part-time

Capital On Tap -
Cardiff

Apply Now

Job details

Part-time | Full-time
£14,151 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Financial services
Communication skills

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Check out the development opportunities in the Customer Support team.

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

️ Shifts - 20 hours per week Monday - Friday, 9am - 1pm (these will be full time hours 9am-5:30pm Monday to Friday during your initial 2 week training period)

Salary - £14,151

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You’ll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture

Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

direct support professional jobs in cardiff, wls

Customer Service Advisor - Part-time

Customer Service Advisor

Onboarding Analyst (Weekends)

Onboarding Analyst

Legal Support Assistant

Support Worker (Male)

Probation Service Officer - Cardiff and Vale (Wales)

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

Operational Support Officer

Sales Representative - Lubricants South Wales region

Operations Delivery Manager

HR Helpdesk Supervisor

Tribunal Caseworker (Plus Reserves)

Sales Representative

Personal Assistant

Operational Support Officer

Senior Support Worker

Letting Agent

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Assistant Front Office Manager

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