Head of customer care Work, Jobs in Cardiff, Wls (with Salaries)

Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
4d
Customer Care Technician
Dandara —Cardiff
- Up to £40,000 a year
- Maintenance
- Travel
- Communication skills
- Employee assistance programme
4d
Cashier
The Rank Group —Cardiff
- Weekend availability
- Communication skills
Quick apply
Customer Service Advisor
Learning Curve Group —Cardiff
- £25,178.40 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
13d
Head of Logistics, Isleport
YeoValley —Highbridge
- Leadership
Quick apply
7d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Floating Support Worker
Pobl Group —Newport
- £25,877.80 a year
- Full-time
10d
Team Member
KFC —Cardiff
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- IT
- Annual leave
- Employee assistance programme
Tribunal Administrative Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
6d
CHEF MANAGER
BaxterStorey —Cardiff
- £32,000 a year
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Marketing & Growth Coordinator
VAPOR CLEAN —Weston-Super-Mare West
- £28,000 a year
- Full-time
- Social media management
- Driving
- IT
- Free parking
- Employee discount
Quick apply
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
5d
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
14d
Administrator
Lexia Education Services —Backwell
- £24,000 - £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
7d
Senior Compliance Manager (12 month FTC)
Starling —Cardiff
- Hybrid work
- Management
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick apply
14h
Card Room Supervisor
The Rank Group —Cardiff
- Weekend availability
- Leadership
- Communication skills
Quick apply
Shop Manager
St David's Foundation Hospice Care —Newport
- Full-time
- Merchandising
- Administrative experience
- Supervising experience
- Annual leave
Business Line Lead
Framatome —Avonmouth
- Full-time
- Sales
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
MAT Cover Assistant Manager - Character.com Cwmbran
Character.com —Cwmbran
- £25,000 a year
- Customer service
- Microsoft Office
- Continuous improvement
- Store discount
- Employee discount
Quick apply
4d

I want to receive the latest job alerts for head of customer care in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Care

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week
4 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Analysis skills
Financial services

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in office

Customer Care/Customer Operations
Customer Care is a brand new team for us, and you'll be the first hire! You'll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations.

What You'll Be Doing ️

Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap.
Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design.
Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements.
Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately.
Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations.
A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1).
A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.
Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions.
An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Customer Operations Director
Stage 3: 60 minutes with our Lead People Partner and another Head of
Stage 4: Good To Great interview with a member of our C-Suite

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

head of customer care jobs in cardiff, wls

Head of Customer Care

Customer Care Technician

Cashier

Customer Service Advisor

Head of Logistics, Isleport

Agile Delivery Manager

Floating Support Worker

Team Member

Senior Planner

Tribunal Administrative Officer

CHEF MANAGER

Marketing & Growth Coordinator

Director of Retail

Land Rover Head of Business

Administrator

Senior Compliance Manager (12 month FTC)

Card Room Supervisor

Shop Manager

Business Line Lead

MAT Cover Assistant Manager - Character.com Cwmbran

I want to receive the latest job alerts for head of customer care in cardiff, wls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected