Senior it service manager Work, Jobs in Cardiff, Wls (with Salaries)

Senior IT Service Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
2d
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
6d
Senior Finance Manager (Systems)
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Language training provided
1d
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- AI
Senior Customer Compliance Manager
Hodge Bank —Cardiff
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
9d
Bodyshop General Manager
FMG Repair Services —Cardiff
- £75,000 a year
- Customer service
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Quick apply
9d
Senior Commercial Manager
Transport for Wales —Pontypridd
- Databases
- Project management
- Contracts
Senior Client Service Manager
BT —Cardiff
- PMP
- Continuous improvement
- Leadership
- Gym membership
9h
Customer Operations Delivery Manager
Transport for Wales —Cardiff
- £40,000 - £45,000 a year
- Continuous improvement
- No degree
- Business
- Employee discount
6h
Senior Customer Compliance Manager
Julian Hodge Bank —Cardiff
- Up to £75,000 a year
- Full-time
- Analysis skills
- Team management
8d
Senior Communications Executive
Redkite Law —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Leadership
- Annual leave
- Gym membership
Quick apply
Senior Commercial Manager
Arcadis —Cardiff
- Microsoft Excel
- Data analysis skills
- Mentoring
Senior Procurement Manager
M Group —Newport
- Hybrid work
- Continuous improvement
- Contracts
- Annual leave
7d
Senior Manager Data Governance
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
13d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Training & development
- Leadership
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
10d
Senior Communications Executive
Redkite Solicitors —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Leadership
- Annual leave
- Gym membership
Senior Asset Delivery Manager
Hedyn —Malpas
- £61,522.68 a year
- Full-time
- Continuous improvement
- Team management
- Contracts
- Annual leave
9d
Senior Project Manager
Gallifordtry —Cardiff
- Full-time
- Business development
- Travel
- Construction experience
- Employee assistance programme
- Employee discount

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Senior IT Service Manager

OFGEM -
Cardiff

Apply Now

Job details

Permanent | Full-time
£52,397 - £62,699 a year

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Stakeholder liaison
IT service management
Presentation skills
Continuous improvement
Leadership

Full job description

Details

Reference number

467935

Salary

£49,452 - £62,699

National £49,452-58,519, London £52,397-62,699

Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

OFGEM Level 2b

Contract type

Permanent

Business area

OFGEM - Corporate Services - Digital, Data and Technology Services (DDSS)

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Successful candidates may be based in any of our office locations Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Across government, the effective delivery of IT services is essential to enabling organisations to operate efficiently, securely and responsively. As digital services become more integral to core operations, strong service management capability is critical to ensuring reliability, performance and continuous improvement. Ofgem plays a vital role in the UKs energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and high-quality IT services are fundamental to supporting this mission.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our technology estate while maintaining reliable day-to-day services. This requires strong service leadership to ensure that both operational (run) services and transformation (change) initiatives deliver value to users, meet service standards and align with organisational priorities.

As a Senior IT Service Manager, you will be accountable for the delivery and continuous improvement of a portfolio of IT services. You will set service strategy, oversee performance and act as a senior escalation point for complex issues. You will also lead supplier relationships, ensuring services are delivered effectively across a multi-sourced environment and that service quality meets both user expectations and organisational standards.

This is a senior service management role with significant responsibility across service management, stakeholder engagement and operational delivery. You will combine strategic oversight with hands-on service governance, driving improvements and ensuring high-quality service outcomes.

Job description

You will be responsible for:

Leading the development of the end-to-end delivery of IT services, ensuring alignment with organisational objectives and adherence to ITIL-based practices while reporting into the Head of Service Management
Owning service performance, monitoring SLAs and driving improvements to ensure high levels of reliability, availability and user satisfaction.
Acting as the service management authority for assigned services, ensuring governance, accountability and operational excellence.
Serving as the senior escalation point for complex or critical service issues, ensuring timely resolution and effective stakeholder communication.
Leading supplier and vendor relationships, holding partners accountable for performance and ensuring alignment with contractual and service expectations.
Chairing service review meetings and governance forums, providing clear reporting and insight into service performance.
Driving continual service improvement initiatives, identifying opportunities to enhance efficiency, resilience and value delivery.
Maintaining service documentation, including service catalogues and knowledge bases, ensuring they are accurate and accessible.
Supporting financial management of services, including cost control, forecasting and optimisation activities.
Building and supporting high-performing teams, providing coaching and mentorship to develop capability across service management functions.
Supporting the delivery and transition of new services into live operation, ensuring operational readiness and sustainability.

We are looking for:

An experienced and well-rounded IT service management professional who can lead a portfolio of services in a complex, multi-supplier environment. You will bring strong leadership capability, alongside deep knowledge of service management frameworks and practices.

You may come from a service management, IT operations or delivery background, but you will demonstrate:

Significant experience owning and managing IT services within an enterprise environment
Strong knowledge of ITIL frameworks and service management best practice
Experience managing supplier relationships and holding vendors accountable for performance
Proven ability to drive service improvement and enhance operational performance
Strong stakeholder engagement skills, with the ability to influence across technical and business domains

An ITIL v4 Foundation certification is required, with higher-level ITIL certifications (e.g. Create, Deliver and Support) strongly preferred.

Experience operating within government or regulated environments, and in service transition or transformation activities, would be beneficial.

This is an opportunity to play a key role in shaping how Ofgem delivers IT services. You will ensure that services are reliable, efficient and aligned with user needs, supporting both operational excellence and successful delivery of organisational transformation.

Person specification

Essential Criteria

Extensive and demonstrable experience owning and managing a portfolio of services, with a strong background in service management frameworks and processes (Lead Criteria).
ITIL v4 foundation qualification is a minimum requirement (Lead Criteria).
High level of ITIL awareness, preferably supported by ITIL certifications (minimum Practitioner) - e.g. ITILv4 Create, Deliver and Support.
Experience in customer/business relationship management and supplier management.
Experience in maturing service management processes, including service documentation.

Desirable Criteria

Experience in operationalising new services (e.g. ITSM Processes such as CMDB).

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

You will also be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Amber Shankland
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information