Senior it service manager Work, Jobs in Cardiff, Wls (with Salaries)

Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
7d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Site Manager
Snow White Laundries Ltd —Cardiff
- £50,000 - £55,000 a year
- Overtime
- Management
- Organisational skills
- Computer skills
Quick apply
2d
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
14d
Client Onboarding & New Business Team Leader
Howells Legal Limited —Cardiff
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Referral programme
Quick apply
9d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
14d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
11d
Senior Manager, ADD (DP/CP)
International Baccalaureate —Cardiff
- £62,000 a year
- Full-time
- Hybrid work
- School
4d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
9d
Senior Commercial Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Contracts
- Leadership
- Negotiation
- Annual leave
Depot Manager
Renault Truck Commercials —Cardiff
- Up to £55,000 a year
- Management
- Power tools
- In-person
- Free parking
- Store discount
Quick apply
1d
Dealerpoint Manager
Volvo Group —Cardiff
- £55,000 a year
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
13h
Customer Operations Manager
Transport for Wales —Cardiff
- £46,620 a year
- Weekend availability
- Customer service
- Driving
- Classroom experience
- Employee discount
16h
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Manager - Financial Reporting
CatSci —Cardiff
- Full-time
- Hybrid work
- Accounting
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Senior Operations Manager
Brush Group —Blackwood
- Hybrid work
- In-person
- Leadership
- Employee assistance programme
- Life insurance

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Senior IT Service Manager

Somerset Bridge Group -
Bristol

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Job details

Permanent | Full-time
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Referral programme
Car scheme

Qualifications

Disaster recovery
Configuration management
ITIL
IT
Root cause analysis
Leadership
Communication skills

Full job description

Description

The Senior IT Service Manager is responsible for the end-to-end delivery, stability, and continuous improvement of Technology Services across the Group. The role ensures platforms, applications, and end-user services operate reliably, securely, and in line with business priorities, regulatory requirements, and operational resilience standards.

Providing senior leadership across IT service management, you will oversee operational support teams and act as the key authority for service performance, major incident management (including BCP), executive reporting, and technology resilience.

What you'll be responsible for:

Service Desk & End-User Support

Lead the Group Service Desk, ensuring consistent, high-quality support across all locations.
Define and monitor SLAs, KPIs, and customer satisfaction, driving continuous improvement and automation.
Oversee effective incident management, including triage, escalation, and communication.

Application & Platform Support

Own support for business-critical applications, ensuring performance and availability targets are met.
Establish clear support models, governance, and escalation paths with teams and suppliers.
Oversee platforms including Unified Communications and Microsoft 365, ensuring reliability, performance, and adoption.

Major Incident & Service Performance

Act as senior escalation point for major incidents, leading response, communications, and recovery.
Own service performance reporting, delivering clear insights and trends to senior leadership.
Drive continual improvement through data, service reviews, and performance analysis.

Problem & Change Management

Lead problem management to reduce recurring incidents, ensuring root cause analysis and action tracking.
Oversee change governance, ensuring changes are assessed, controlled, and aligned to risk and business priorities.
Set service acceptance standards for new or changed services.

Business Resilience (BCP / DR)

Provide leadership for IT resilience through oversight of BCP and DR capabilities.
Ensure critical services have robust, tested plans and that risks, gaps, and test outcomes are addressed.

ITSM Framework & Service Management

Own the ITSM operating model, aligned to ITIL and integrated with risk and security.
Drive improvements across service catalogue, request fulfilment, knowledge management, and asset/configuration management.
Lead service level management maturity, including service reviews and experience-led measures.

People Leadership

Lead and develop multidisciplinary teams across Service Desk, Application Support, Platforms, and Resilience.
Build a strong service-focused culture with clear objectives, accountability, and continuous development.

Governance, Risk & Compliance

Ensure alignment with risk appetite, security standards, and regulatory requirements.
Support audits and proactively identify and manage operational and resilience risks.

What you'll need:

Essential

Proven senior IT Service Management or Technology Operations experience.
Strong knowledge of ITIL-aligned service management practices.
Experience leading major incident and crisis management.
Track record managing large-scale service desk and application support functions.
Excellent stakeholder management and executive communication skills.
Experience working within regulated or risk-focused environments.

Desirable

Experience with Microsoft 365 and Unified Communications platforms.
Exposure to Business Continuity, Disaster Recovery, or operational resilience.
Familiarity with FCA/PRA requirements or ISO 22301.
Experience producing senior or Board-level service and risk reporting.

Our Benefits

Hybrid working – 2 days in the office and 3 days working from home
25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
Discretionary annual bonus
Pension scheme – 5% employee, 6% employer
Flexible working – we will always consider applications for those who require less than the advertised hours
Flexi-time
Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
Electric vehicle – salary sacrifice scheme
100’s of exclusive retailer discounts
Professional wellbeing, health & fitness app - Wrkit
Enhanced parental leave, including time off for IVF appointments
Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
Life Assurance - 4 times your salary
25% Car Insurance Discount
20% Travel Insurance Discount
Cycle to Work Scheme
Employee Referral Scheme
Community support day

About Somerset Bridge Group

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

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Refine Your Search

senior it service manager jobs in cardiff, wls

Senior IT Service Manager

Head of People and Culture

Site Manager

General Manager

Senior Project Manager

Client Onboarding & New Business Team Leader

Supplier Assurance Manager

Agile Delivery Manager

IT Services Lead

Senior Project Manager – Technical Delivery (SRS)

Senior Manager, ADD (DP/CP)

IT Services Lead

Senior Commercial Manager

Depot Manager

Dealerpoint Manager

Principal Delivery Manager

Customer Operations Manager

Senior Group IT Business Support Partner

Senior Manager - Financial Reporting

Senior Operations Manager

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