senior reporting Work, Jobs in cardiff, wls (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
IOM Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
8d
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
1d
Head of Operations - Cardiff Airport
Swissport International AG —Cardiff
- Full-time
- Management
- English
Senior Account Manager
Walker & Sloan —Cardiff
- £30,000 - £40,000 a year
- Full-time
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
2d
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
23h
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
8d
Director of People Services
Bron Afon Community Housing —Cwmbran
- £84,213 a year
- Full-time
- Human resources
2d
Facilities Manager
CBRE —Cardiff
- Full-time
- Management
- Customer service
- Travel
Buyer (18 Month FTC)
Admiral —Cardiff
- Management
- Contracts
- IT
- Annual leave
8d
Sr. Planner
Energizer —Ebbw Vale
- Remote
- Microsoft Excel
- Analysis skills
- Presentation skills
HR Services Senior Assistant, Partner Support Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- IT
- Employee assistance programme
7d
Programme Management Office (PMO) Lead (SRS)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Project management
- SharePoint
- Communication skills
2d
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
2d
Finance Senior Manager
Panasonic Manufacturing —Cardiff
- Microsoft Excel
- Oracle
- English
- Free parking
- Employee assistance programme
Accounts Senior - Cardiff
Xeinadin —Cardiff
- Mentoring
- QuickBooks
- Tax experience
- Annual leave
- Employee assistance programme
Strategy Manager
Welsh Water —Cardiff
- £70,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
6d
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

senior reporting jobs in cardiff, wls

Ombudsman and Complex Complaints Lead

IOM Senior Administrative Officer

Operations Manager - Waste Management

Head of Operations - Cardiff Airport

Senior Account Manager

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Senior Project Coordinator

Clinical Board Accountant

Director of People Services

Facilities Manager

Buyer (18 Month FTC)

Sr. Planner

HR Services Senior Assistant, Partner Support Services

Senior Planner

Programme Management Office (PMO) Lead (SRS)

Senior Project Manager – Technical Delivery (SRS)

Finance Senior Manager

Accounts Senior - Cardiff

Strategy Manager

Maintenance Officer

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