support & client services managers Work, Jobs in cardiff, wls (with Salaries)

Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Client Programme Manager
Target —Cardiff
- £74,000 a year
- Hybrid work
- Travel
- Agile
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Office Services Assistant
Blake Morgan —Cardiff
- Monday to Friday
- Organisational skills
Assistant Client Manager
Savills —Cardiff
- Organisational skills
- IT
- Communication skills
14d
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Technical Administrator
Gateley —Cardiff
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
7d
Relief Sheltered Housing Officer
Trivallis —Pontypridd
- £34,550.38 a year
- Part-time
- IT
- Negotiation
- Annual leave
12d
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
8d
Relationship Manager (South Wales)
iamproperty & iamsold —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Parking Attendant
Parkingeye Limited —Cardiff
- £24,879.30 - £24,879.83 a year
- Full-time
- Customer service
- Human resources
- Organisational skills
Quick apply
Consultant, Client Success
The Currency Cloud Services Limited —Cardiff
- Analysis skills
17h
Female Support Worker
Community Case Management Services Ltd —Cardiff
- From £15.20 an hour
- Part-time
- Rehabilitation centre
- Flexible schedule
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
1d
Mobile Parking Attendant
Parkingeye Limited —Cardiff
- £25,447.50 a year
- Full-time
- Customer service
- Driving
- Human resources
Quick apply
Client Onboarding & New Business Team Leader
Howells Legal Limited —Cardiff
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Referral programme
Quick apply
16h
Operations Manager - Military
Hugh James —Cardiff
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
New Business Executive
Convey365 —Newport
- £28,000 a year
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
Assistant Manager Monday - Friday
Compass Group UK —Cardiff
- £30,000 a year
- Full-time
- Employee discount
Assistant Auditor/Quality Administrator - Quality and Risk
Hugh James —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Organisational skills
- Employee assistance programme
- Employee discount
13d
Regional Sexual Assault Services Manager
New Pathways —Newport
- £36,500 a year
- Full-time
- Hybrid work
Quick apply
12d

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Client Services Manager

AFH Financial Group -
Cardiff

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

Management
Supervising experience
Mentoring
Organisational skills
Financial services
Time management

Full job description

Client Services Manager

An opportunity to join AFH Wealth Management, one of the UK’s leading independent financial advisory and wealth management firms.

We are looking for those of you who wish to grow with us as a business and support our strong growth plans. This is a full-time, permanent opportunity and in return, you will receive a competitive salary and range of benefits. This position is based from our Cardiff office.

The purpose of this role is to oversee, and line manage a team of supervisors to ensure the delivery of high-quality support services to our Financial Advisers. Act as an escalation point for questions and queries across the team.

As our Client Services Manager, you will typically:

Be responsible for the overall management of the Client Services Team, ensuring a standardised approach is followed for all processes
Work closely with all Supervisors to achieve departmental goals
Hold regular 1:1’s with Financial Advisers to ensure the support they have meets their expectations
Ensure all administrative tasks, including client onboarding, policy administration and document management, are completed accurately and on time
Drive continuous process improvements highlight any process change recommendations to the relevant stakeholders for review
Track KPIs for the team and provide reports to senior management on team performance
Ensure compliance with FCA regulations and internal policies, addressing any risks or breaches.

What we are looking for in our ideal Client Services Manager:

Proven experience in a managerial position in financial services administration, preferably within an IFA firm
Ability to form positive relationships in a high-pressure environment
Proven management experience within a fast-paced industry
An understanding of FCA regulations and compliance requirements
Experience in supervising or mentoring a team, upskilling where necessary
Excellent organisational and time management skills
Strong interpersonal skills using clear and concise language in both written and verbal correspondence.

Benefits and Perks at AFH

Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.

Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.

Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website https://www.afhwm.co.uk/careers/ or if you have any queries, email the People Resourcing team via [email protected]. We look forward to hearing from you!

Apply Now

Refine Your Search

support & client services managers jobs in cardiff, wls

Client Services Manager

Client Programme Manager

Office Services Assistant

Assistant Client Manager

IT Support Technician

Technical Administrator

Relief Sheltered Housing Officer

Security - Regional Support Manager

Relationship Manager (South Wales)

Parking Attendant

Consultant, Client Success

Female Support Worker

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

Mobile Parking Attendant

Client Onboarding & New Business Team Leader

Operations Manager - Military

New Business Executive

Assistant Manager Monday - Friday

Assistant Auditor/Quality Administrator - Quality and Risk

Regional Sexual Assault Services Manager

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