support escalation Work, Jobs in cardiff, wls (with Salaries)

Support Worker
United Welsh —Cardiff
- £31,540.71 a year
- Full-time
- Microsoft Office
- First Aid Certification
12d
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
5d
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
6d
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
11d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
5d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Nursing Support Worker
Cardiff and Vale University Health Board —Cardiff
- £26,300 - £27,890 a year
- Part-time
- English
- Communication skills
2d
Detention Officer
Avon and Somerset Constabulary —Bridgwater
- £27,204 - £29,859 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No experience needed
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
12d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
IT Support Team Leader
Drive —Nantgarw
- £33,610.75 a year
- Full-time
- Mentoring
- IT
- Communication skills
5d
Area Supervisor
SBFM —Newport
- £29,000 a year
- Travel
- IT
- Communication skills
OMC Security Operations Specialist
Vantage Data Centers UK Management Company Ltd —Newport
- Weekend availability
- Communication skills
Quick apply
Courier Service Specialist
Evri —Bridgend
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
4d
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Services Senior Assistant, Partner Support Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Services Associate/Business Partner
Mazuma GB Ltd —Bridgend
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Support Worker

United Welsh -
Cardiff

Apply Now

Job details

Full-time
£31,540.71 a year
12 days ago

Qualifications

Microsoft Office
First Aid Certification

Full job description

Key Accountabilities

Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide telephone support to residents and liaise with team members and external services as needed
Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents develop independence and maintain their tenancy while delivering services respectfully
Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and maintaining service quality through internal systems
Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe environment for residents and staff
Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential records to support effective communication and service monitoring.

Personal Requirements

Essential

Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset
Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment
Ability to make reasoned judgements and decisions
Ability to manage own workload, responsive to meet the needs of the team and the business
Demonstrated experience working with people at greater risk and individuals from varied backgrounds
Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of respect, dignity and compassion
Maintains clear personal/professional boundaries
Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly
Competent user of Microsoft Office packages, accurately updating and maintaining databases

Desirable

Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and homelessness legislation
Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide Prevention, Active Listening, and Naloxone administration
Welsh language skills

Apply Now

Refine Your Search

support escalation jobs in cardiff, wls

Support Worker

IT Support Team Leader

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Assistant Operational Manager

Service Desk Advisor (First Line Helpdesk)

Client Services Manager

Nursing Support Worker

Detention Officer

Contact Centre Team Manager

Technical Support Engineer

IT Support Team Leader

Area Supervisor

OMC Security Operations Specialist

Courier Service Specialist

IT Services Lead

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

IT Services Lead

Contract Coordinator

HR Services Senior Assistant, Partner Support Services

Client Services Associate/Business Partner

I want to receive the latest job alerts for support escalation in cardiff, wls

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