Call centre Work, Jobs in Cardiff (with Salaries)

Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
2d
Customer Service Advisor - Call Handler
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- SharePoint
- Annual leave
4d
111 Call Handler
Welsh Ambulance Service University NHS Trust —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- English
- Computer skills
- Communication skills
4d
Customer Services Associate
The Celtic Collection —Newport
- £12.77 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Employee discount
Customer Service Advisor - HR
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- Organisational skills
- Annual leave
12d
Customer Care Administrator
Vertu Motors —Newport
- £27,750 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Call Center Agent
Red Ruby Financial Ltd. —Cowbridge
- £24,420.00 - £50,106.51 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Paid training
Quick apply
Customer Contact Service Representative
Blaenau Gwent County Borough Council —Blaenau Gwent
- £26,824 - £28,598 a year
- Full-time
- Customer service
- IT
- Communication skills
4d
Telephone Sales Executive
LOCALiQ —Newport
- £25,000 - £27,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Telesales Advisor
Valley Telecommunications Ltd —Pontypridd
- £22,308 - £33,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
3d
Customer Service Administrator
Thatchers Cider Company —Winscombe
- Weekend availability
- IT
- Employee discount
Remote Telesales Executive – Solar bill swap campaign
Solar Helper Ltd —Abergavenny
- £500 - £2,000 a week
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
12d
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
10d
Sales Agent
Quote Detective —Pontypool
- From £23,198 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Free parking
- Paid training
Quick apply
1d
Customer Care Consultant - Mat Cover
ELEMIS —Bristol
- £28,122 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
2d
Account Manager (Outbound)
ROCK Professional Services —Bridgend
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Telesales / Business Developer
Howdens Joinery Co. —Weston-super-Mare
- Full-time
- Sales
- Annual leave
- Employee discount
11d
Works Manager
SPS South Ltd —Bristol
- £35,000 - £45,000 a year
- Management
- Supervising experience
- Organisational skills
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Advisor - Call Handler
Sopra Steria —Newport
Handling inbound calls as the first point of contact for customers reaching the Overpayments Hub. Making occasional outbound calls to customers to discuss high-…
£26,298 a year
4d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
You’ll deliver excellent customer service, handle incoming calls, and ensure all claim details are accurately logged and resolved in a timely manner.
£28,000 a year
Quick apply

I want to receive the latest job alerts for call centre in cardiff

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near cardiff

Customer Service Representative jobs in Cardiff

Account Manager jobs in Bridgend

Fully Remote Customer Service Part Time jobs in London

Customer Service Representative jobs in Oxted

Pharmaceutical Sales Representative jobs in London

Customer Service Representative jobs in Swindon

Customer Service Representative jobs in Amersham

Customer Service Representative jobs in Manchester Airport

Customer Service Representative jobs in Wotton Under Edge

Customer Service Representative jobs in Brackley

Apprentice Civil Service jobs in London

Customer Service Representative jobs in Bredbury

Civil Service jobs in Gloucester

Customer Service Representative jobs in Liverpool Lime Street Station

Customer Service Representative jobs in Chorley

Customer Service Representative jobs in Leicester

Customer Service jobs in Chelmsford

Customer Service Representative jobs in Darlington

Customer Service Representative jobs in York

Sales Representative jobs in Kent

Customer Service Advisor - Midnights Team

Capital on Tap -
Cardiff

Apply Now

Job details

£28,500 a year
2 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Financial services
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff - Fully office based for the first 3 months, following this you will move to the hybrid working pattern which will be 3 days in the office per week, 2 from home

️ Shifts (Midnights team) - Monday to Friday 5:30pm - 2:00am

Salary - £28.5k

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

call centre jobs in cardiff

Customer Service Advisor - Midnights Team

Customer Service Advisor - Call Handler

111 Call Handler

Customer Services Associate

Customer Service Advisor - HR

Customer Care Administrator

Call Center Agent

Customer Contact Service Representative

Telephone Sales Executive

Telesales Advisor

Customer Service Administrator

Remote Telesales Executive – Solar bill swap campaign

Senior Collections Specialist

Sales Agent

Customer Care Consultant - Mat Cover

Account Manager (Outbound)

Telesales / Business Developer

Works Manager

More jobs to discover

I want to receive the latest job alerts for call centre in cardiff

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected