Customer service manager Work, Jobs in Cardiff (with Salaries)

Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
1d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
9d
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
Area Operations Manager
LKQ Corporation —Cardiff
- Full-time
- Negotiation
- Annual leave
- Employee assistance programme
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Trainee Lettings Tenancy Signings Manager
CPS Homes —Cardiff
- From £35,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Assistant Manager
Wickes —Cardiff
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
7d
ZIP Duty Manager
Premier Inn —Cardiff
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Management Opportunities
JDSPORTS —Cardiff
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
12d
Sales Manager
NEXT —Cardiff
- From £25,908 a year
- Weekend availability
- Employee discount
7d
Store Manager
Poundland —Barry
- Up to £32,000 a year
- Retail management
- Leadership
- Employee discount
Duty Manager
Premier Inn —Cardiff
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
4d
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply

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Senior Operations Manager - Customer Service

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Analysis skills
Financial services
Leadership
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in the office

Customer Service / Customer Operations

Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.

What You'll Be Doing ️

Reporting to the Head of Customer Services, you will play a pivotal role in shaping the future of our contact centre, leading teams that serve our UK and US business customers. This role goes beyond day-to-day people leadership: you will be the driving force behind how the contact centre evolves, using technology and a deep understanding of why customers contact us to reduce friction, improve efficiency, and deliver an outstanding customer experience.

Drive the contact centre forward by identifying and implementing technology and tooling that improves efficiency, colleague experience, and customer outcomes.
Build a deep understanding of the root causes of customer contact, using data and insight to inform process redesign, self-serve options, and contact deflection strategies.
Translate contact driver analysis into tangible action plans that reduce avoidable contact and improve first-contact resolution.
Build and lead a high-performing team, focusing on professional growth and personal development.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Lead, mentor and support customer-facing colleagues and Team Leaders to cultivate a culture of accountability, collaboration, and continuous improvement.
Oversee team performance and service delivery standards, providing expert support for escalations while maintaining a proactive approach to problem-solving.
Collaborate with other departments to optimise customer interactions, influence product and process improvements, and identify training needs.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in contact centre management within a financial services environment.
A track record of using technology and automation to drive operational improvement within a customer service or contact centre setting.
Strong analytical capability, with experience interpreting contact driver and customer insight data to shape strategy and reduce unnecessary contact.
A highly effective communicator with excellent leadership skills, able to foster collaboration with key stakeholders across the business.
A proven track record of successfully leading and managing high-performing teams within a fast-paced and dynamic environment.
A deep understanding of customer service processes, with a history of driving measurable operational improvements.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Head of Customer Service
Stage 3: 60 minutes with the Customer Operations Director and Lead People Partner

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer service manager jobs in cardiff

Senior Operations Manager - Customer Service

Customer Service Team Leader

Operational People Manager

Client Services Manager

Assistant Manager

Customer Service Manager

Guest Services Manager

Area Operations Manager

Key Support Services Team Leader

Trainee Lettings Tenancy Signings Manager

Assistant Manager

ZIP Duty Manager

Management Opportunities

Sales Manager

Store Manager

Duty Manager

Contract - Continuous Improvement Lead

Assistant Store Manager

Assistant Store Manager

Helpdesk Manager

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