Customer service team lead Work, Jobs in Cardiff (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
14d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
4d
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Lead Power Platform Consultant
iCoTech Services —Cardiff
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
Internal Dealer Partner Development Team Leader
Orangebox —Nantgarw
- Full-time
- CRM software
- Sales
- Business development
- Employee discount
Quick apply
4d
Front of House Team Member & Supervisor
Chocoberrycafe —Cardiff
- £12.75 - £14.50 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
9d
Lead Nightshift Manager
Sainsbury's —Bristol
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
6d
Inpatient Physiotherapy Lead
Nuffield Health —Vale of Glamorgan
- Up to £49,000 a year
- Part-time
- Management
- Hospital
- Customer service
- Employee discount
- Gym membership
Knoopologist (Team Leader)
Knoops- Bristol —Bristol
- £13.50 an hour
- Full-time
Quick apply
4d
Key Lead - St David's 2, Hollister
AFH STORES UK LIMITED —Cardiff
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Customer Service Team Leader
Stellantis Financial Services —Cardiff
In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous…
£32,000 - £36,000 a year
Quick apply
14d
Police Community Support Officer - Cardiff, Newport, Pontypridd, Swansea, Bangor and Rhyl
British Transport Police —Cardiff
Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities.
£28,486.92 - £31,895.68 a year
Quick apply

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
14 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

customer service team lead jobs in cardiff

Customer Service Team Leader

Customer Experience Team Leader

Contract - Continuous Improvement Lead

Lead Power Platform Consultant

Internal Dealer Partner Development Team Leader

Front of House Team Member & Supervisor

Lead Nightshift Manager

Inpatient Physiotherapy Lead

Knoopologist (Team Leader)

Key Lead - St David's 2, Hollister

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