Senior operations manager Work, Jobs in Cardiff (with Salaries)

Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
- £45,000 - £48,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
7d
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
11d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Operations Manager- Neighbourhoods
LiveWest —Weston-super-Mare
- £66,400 - £73,800 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
14d
Morgans Consult Production Manager
MS-Group Limited —Cardiff
- Full-time
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
Quick apply
Senior Procurement Officer
Welsh Parliament —Cardiff
- £38,930 - £46,445 a year
- Full-time
- Analysis skills
- Presentation skills
- IT
14d
Strategic Planning Manager
Welsh Water —Cardiff
- £70,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
VAPOR CLEAN —Weston-Super-Mare West
- £35,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
14d
Senior Supply Chain Manager
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
Logistics and Procurement Manager
Atlas Trade and Logistics Services Ltd —Aberdare
- £3,800 - £4,900 a month
- Full-time
- In-person
- Leadership
- Negotiation
- Free parking
Quick apply
9d
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
- Flexible schedule
Programme Manager
General Dynamics Land Systems UK —Pentrebach
- £58,400 - £73,000 a year
- Full-time
- Customer service
- Military
- Project management
Senior Site Manager
Wates —Newport
- Leadership
- Communication skills
Estates Manager - Ysbyty Ystrad Fawr
Aneurin Bevan University Health Board —Ystrad Mynach
- £58,379 - £65,723 a year
- Full-time
- Maintenance
- English
- Driving
9d
Operations Manager
Impact Food Group —North Somerset
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Regional Conduct & Governance Manager
Gallagher —Llantrisant
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Management
- Engineering
- Maintenance
Senior Site Manager
Willmott Dixon —Newport
- Full-time
- Management
- First Aid Certification
Quick apply
8d

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Senior Cleaning Operations Manager

Diverse Commercial Solutions Ltd -
Newport

Quick apply

Job details

Full-time
£45,000 - £48,000 a year
7 days ago

Benefits

Free parking
Company car
Private medical insurance
On-site parking

Qualifications

Driving Licence
Customer service
Facilities management
Organisational skills
IT
Leadership
Communication skills
Time management

Full job description

Job Overview

We are seeking an experienced Senior Cleaning Operations Manager to join our Cleaning Division and provide strong operational leadership across a varied client portfolio.This is a key management role, supporting the Operations Director and working closely with Area Managers, supervisors, cleaning teams, clients, customers, and service partners. The successful candidate will be responsible for ensuring high standards of service delivery, maintaining strong client relationships, monitoring KPIs, producing reports, and supporting operational performance across multiple sites.In addition to core cleaning services, the role will also involve overseeing and coordinating additional services offered to clients, such as planting, window cleaning, waste management, and other soft services. The successful candidate will help ensure these services are delivered efficiently, professionally, and in line with client expectations.We are looking for someone who is proactive, confident, organised, and able to make sound decisions without constant direction. This role would suit an experienced cleaning, facilities, or soft services professional who enjoys being both client-facing and operationally involved.

Key Responsibilities

Provide senior operational support across the Cleaning Division.
Support Area Managers with day-to-day operational matters, site standards, staffing challenges, and service delivery.
Oversee and coordinate additional client services, including planting, window cleaning, waste management, and other soft services.
Liaise with internal teams, suppliers, and subcontractors to ensure add-on services are delivered to the required standard.
Identify opportunities to improve or expand additional services for clients where appropriate.
Meet regularly with clients and customers to review performance, resolve issues, and maintain strong working relationships.
Monitor service performance against agreed KPIs and contractual standards.
Produce clear reports, updates, action plans, and performance summaries.
Carry out regular site visits to review cleaning standards, compliance, staffing, customer satisfaction, and additional service delivery.
Identify areas for improvement and ensure corrective actions are completed.
Support mobilisation of new contracts, service changes, and improvement plans.
Provide guidance and support to supervisors and cleaning teams.
Ensure high standards of communication, professionalism, and accountability across the division.
Escalate significant risks or concerns to the Operations Director where required.

The successful candidate will have:

Previous experience in cleaning operations, facilities management, soft services, or a similar service-led environment.
Experience managing teams and services across multiple sites.
Experience coordinating additional soft services such as window cleaning, waste, planting, washroom services, pest control, or similar would be advantageous.
Strong client-facing and customer service skills.
The ability to monitor, report on, and deliver against KPIs.
Strong written and verbal communication skills.
Good organisational and time management skills.
Confidence in making decisions and taking ownership of issues.
A proactive and solutions-focused approach.
The ability to support, motivate, and challenge managers, supervisors, and frontline teams.
Good IT skills, including the ability to produce reports and updates.
A full UK driving licence, or the ability to travel between sites.

Personal AttributesWe are looking for someone who is:

Self-motivated and reliable.
Confident communicating with clients, internal teams, suppliers, and subcontractors.
Commercially aware and able to identify opportunities to enhance client service.
Hands-on and willing to support operations when required.
Calm under pressure.
Accountable and focused on follow-through.
Professional, practical, and service-focused.
Able to manage competing priorities effectively.

What We Offer

A senior role within a growing Cleaning Division.
The opportunity to make a real impact on service delivery, client satisfaction, and operational standards.
Involvement in both core cleaning services and additional client services.
Support from the Operations Director and wider management team.
A varied role combining operations, client management, reporting, service coordination, and team support.
Competitive salary, dependent on experience.
Company benefits to be confirmed.

Schedule

Full-time
Monday to Friday (availability on weekends occasionally)
Flexibility required to meet operational and client needs

Work Location

Multi-site / field-based, with attendance at company offices and client sites as required

Application

If you are an experienced cleaning, facilities, or soft services professional with strong operational leadership skills, we would like to hear from you.

Pay: £45,000.00-£48,000.00 per year

Benefits:

Company car
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

senior operations manager jobs in cardiff

Senior Cleaning Operations Manager

Senior Operations Manager

Senior Member Support Manager

Senior Operations Manager - Customer Service

Operations Manager- Neighbourhoods

Production Operations Manager

Morgans Consult Production Manager

Senior Procurement Officer

Strategic Planning Manager

Operations Manager

Senior Supply Chain Manager

Logistics and Procurement Manager

General Manager

Programme Manager

Senior Site Manager

Estates Manager - Ysbyty Ystrad Fawr

Operations Manager

Regional Conduct & Governance Manager

Senior Manager - Engineering

Senior Site Manager

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