Business support Work, Jobs in Carlisle, Cma (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10h
Recruitment Consultant
TBC —Carlisle
- £27,000 - £28,000 a year
- Full-time
- Business development
- Recruiting
- Free parking
- Annual leave
Business Support Administrator - Adoption Team - CMB2621e
Cumberland Council —Carlisle
- £28,598 - £29,540 a year
- Full-time
- Recruiting
7d
Business Support to Adoption Panel - CMB2622e
Cumberland Council —Carlisle
- £32,061 - £32,597 a year
- Full-time
- Databases
- Recruiting
- Organisational skills
7d
Retentions Advisor
Grain —Carlisle
- From £30,500 a year
- Full-time
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Community Development & Funding Officer
Currock Community Association —Carlisle
- Part-time
- Social media management
- Supervising experience
- Project management
Quick apply
11d
Head of Operations
BC Fitness HQ Ltd —Carlisle
- £16,000 - £21,000 a year
- Part-time
- Contracts
- In-person
- Communication skills
Quick apply
Estate Agent
The Property Experts —Carlisle
- £8,400 a month
- Remote
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Carlisle
- Full-time
- English
- Master's degree
- Bachelor's degree
Business Manager
Park's Motor Group —Carlisle
- Full-time
- Employee assistance programme
- Employee discount
3h
Planning Support / Trainee Transport Planner
John Beaty Transport Ltd —Penrith
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
5h
Children Advice & Support Service Business Support Administrator - CMB2634e
Cumberland Council —Carlisle
- £18,937 - £19,560 a year
- Part-time
- Databases
- Communication skills
3d
VacancyTitle: Customer Care Specialist
The Cumberland —Carlisle
- £14,026 - £28,112 a year
- Part-time
- Continuous improvement
- Communication skills
12d
Customer Service Representative
HSBC Global Services Limited —Carlisle
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
4d
People Co-ordinator
Story Contracting —Carlisle
- Part-time
- Human resources
- Organisational skills
- Communication skills
- Annual leave
Shift Manager
DPD Group UK —Carlisle
- £40,400 a year
- Full-time
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
Area Sales Manager
JLA —Carlisle
- Up to £38,000 a year
- Full-time
- Customer service
- Business development
- Team management
- Free parking
- Annual leave
Quick apply
13d
Office Manager
Safety Net (UK) —Carlisle
- £28,433 - £33,143 a year
- Temporary
- Microsoft Office
- Administrative experience
- Supervising experience
- Annual leave
- Work from home
Quick apply
10d
Commercial Co-Ordinator
Story Homes —Carlisle
- Full-time
- Computer skills
4h
Showroom Manager
JT Atkinson & Sons Ltd —Carlisle
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
10d

I want to receive the latest job alerts for business support in carlisle, cma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business support jobs near carlisle, cma

Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
10 hours ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

business support jobs in carlisle, cma

Customer Resolution Advisor

Recruitment Consultant

Business Support Administrator - Adoption Team - CMB2621e

Business Support to Adoption Panel - CMB2622e

Retentions Advisor

Community Development & Funding Officer

Head of Operations

Estate Agent

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Business Manager

Planning Support / Trainee Transport Planner

Children Advice & Support Service Business Support Administrator - CMB2634e

VacancyTitle: Customer Care Specialist

Customer Service Representative

People Co-ordinator

Shift Manager

Area Sales Manager

Office Manager

Commercial Co-Ordinator

Showroom Manager

I want to receive the latest job alerts for business support in carlisle, cma

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected